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DPM 2010 Failed to update permissions used for end-user recovery Take2 RRS feed

  • Question

  • Hi,

    I originally logged this problem http://social.technet.microsoft.com/Forums/en/dataprotectionmanager/thread/8db6d415-f7e1-4de5-8a0a-4f8789f88a27 and the answer resolved my problem. - For a while until.............

    Now I updated DPM 2010 to version 3.0.7707.0 (March 2011 Hotfix) and the problem has returned but the original EUR fix no longer works. It looks to be a similar problem though (with some share paths having capital C instead of c)

    If I delete the shares with the capitals DPM recreates them but with a capital rather than a lower case character. This isn't what it did with the previous hotfix

    The error is:

    The following alert occurred at 22/08/2011 12:55:32.

    Status: Active

    Computer: HCCDPM.hailshamcc.local

    Description: Failed to update end-user recovery permissions.

    Unable to update shares or share permissions.

    In the log file MSDPMCurr.errlog

    An example or the error is:

    0A8C    12CC    08/22    11:55:32.299    08    ShareInquiry.cs(948)        B98AC69D-3651-44D2-A462-601C15751BC5    WARNING    Updating shares failed for share: StudentArt$, replicaPath: \\?\C:\Program Files\Microsoft DPM\DPM\Volumes\Replica\File System\vol_1ba70bd3-51b1-4948-9ee8-42a3a3d4af83\2bef55ac-7798-4856-8f34-fa38b0ac48f9\Full\Public\Art, error: 2310

    How can I fix this problem? after removing the problem shares DPM re-creates the same faulty ones.

    Is there a newer hotfix than this http://support.microsoft.com/kb/2465832 that will fix this fix.

    Thanks,

    Monday, August 22, 2011 12:03 PM

All replies

  • I'm sure the problem is related to my post from last year. So I'm looking at what is similar. There are 4 shares with capital C's and the EUR error appears immediately after the sync of the related servers. Just after the sync the alert gets closed:

    The following alert became inactive at 23/08/2011 09:47:13.

    Status: Inactive

    Computer: NO_PARAM

    Description: Failed to update end-user recovery permissions.

    Then re appears

    The following alert occurred at 23/08/2011 09:47:13.

    Status: Active

    Computer: HCCDPM.hailshamcc.local

    Description: Failed to update end-user recovery permissions.

    Unable to update shares or share permissions.

    This is the same as before

     

    I've tried editing (C -> c) the reg settings in HKLM\System\currentcontrolset\services\lanmanserver\shares (because it can't be done in share mgmt) but the share gets changed back on next sync.

    I've tried removing the shares with the capital C then modifying the protection group. On next sync the share gets recreated with a capital C again and this gets logged:

     

    0540    1340    08/23    08:41:06.652    08    ShareInquiry.cs(948)        B2D63FBA-E967-4CF9-AF76-2F7259A76365    WARNING    Updating shares failed for share: Alice$, replicaPath: \\?\C:\Program Files\Microsoft DPM\DPM\Volumes\Replica\File System\vol_3e315ecd-9384-4800-9325-2e96c63b70c9\68c99e0b-d340-4a75-80b7-9ef094e4cde9\Full\Alice, error: 2310
    0540    1340    08/23    08:41:06.653    08    RunInquiryCommonTypes.cs(960)        B2D63FBA-E967-4CF9-AF76-2F7259A76365    NORMAL    Task trail Errocode:UpdateShareFailed,0
    0540    1340    08/23    08:41:06.680    02    EventManager.cs(88)        B2D63FBA-E967-4CF9-AF76-2F7259A76365    NORMAL    Publishing event from ServerAlert.cs(556): AlertStateChange, [ObjectId=b2d60381-7478-4ac0-a117-8c6192db89b3]
    0540    1340    08/23    08:41:06.684    01    TaskInstance.cs(800)        B2D63FBA-E967-4CF9-AF76-2F7259A76365    WARNING    Task Diagnostic Information - <?xml version="1.0" encoding="utf-16"?>
    0540    1340    08/23    08:41:06.684    01    TaskInstance.cs(800)        B2D63FBA-E967-4CF9-AF76-2F7259A76365    WARNING    <TaskExecutionContext>
    0540    1340    08/23    08:41:06.684    01    TaskInstance.cs(800)        B2D63FBA-E967-4CF9-AF76-2F7259A76365    WARNING      <TEVerb>EvalShareInquiry</TEVerb>
    0540    1340    08/23    08:41:06.684    01    TaskInstance.cs(800)        B2D63FBA-E967-4CF9-AF76-2F7259A76365    WARNING      <TEErrorState>RunRemoteInquiry.InquiryWaitForResults</TEErrorState>
    0540    1340    08/23    08:41:06.684    01    TaskInstance.cs(800)        B2D63FBA-E967-4CF9-AF76-2F7259A76365    WARNING      <TEErrorDetails>&lt;?xml version="1.0" encoding="utf-16"?&gt;
    0540    1340    08/23    08:41:06.684    01    TaskInstance.cs(800)        B2D63FBA-E967-4CF9-AF76-2F7259A76365    WARNING    &lt;q1:ErrorInfo ErrorCode="3050" DetailedCode="0" DetailedSource="0" ExceptionDetails="" xmlns:q1="http://schemas.microsoft.com/2003/dls/GenericAgentStatus.xsd" /&gt;</TEErrorDetails>
    0540    1340    08/23    08:41:06.684    01    TaskInstance.cs(800)        B2D63FBA-E967-4CF9-AF76-2F7259A76365    WARNING    </TaskExecutionContext>
    0540    1340    08/23    08:41:06.684    02    EventManager.cs(88)        B2D63FBA-E967-4CF9-AF76-2F7259A76365    NORMAL    Publishing event from TaskInstance.cs(825): TaskStop, [TaskID=b2d63fba-e967-4cf9-af76-2f7259a76365]
    0540    1340    08/23    08:41:06.687    01    TaskExecutor.cs(843)        B2D63FBA-E967-4CF9-AF76-2F7259A76365    FATAL    Task stopped (state=Failed, error=UpdateShareFailed; 0; None), search "Task Diagnostic Information" for details.
    0540    1340    08/23    08:41:06.687    16    ActiveJob.cs(688)            WARNING     Fail: Task 'b2d63fba-e967-4cf9-af76-2f7259a76365' failed with error during execution.
    0540    1340    08/23    08:41:06.687    16    Task.cs(235)            NORMAL     Changing task state from 'GenerateWorkplan' -> 'Failed' (b2d63fba-e967-4cf9-af76-2f7259a76365)
    0540    1340    08/23    08:41:06.689    16    ActiveJob.cs(847)            NORMAL     Dispatching RetireJob.
    0540    1340    08/23    08:41:06.689    16    ActiveJob.cs(1024)            NORMAL     Changing state of job: '8d4c489b-a1ca-4f14-b724-efe7db0c30f5' from 'Execute' -> 'Retire'
    0540    1340    08/23    08:41:06.690    02    EventManager.cs(88)            NORMAL    Publishing event from ActiveJob.cs(1043): JobStateChange, [JobID=8d4c489b-a1ca-4f14-b724-efe7db0c30f5]
    0540    1340    08/23    08:41:06.692    16    Task.cs(235)            NORMAL     Changing task state from 'Execute' -> 'Retire' (c678d957-ed02-467e-9efd-36a75b650f62)

     

    Please help - my email is getting flooded with all the errors because the affected servers sync every 15 mins. I would really like to get this resolved before September.

    Tuesday, August 23, 2011 9:03 AM
  • Hi it's now September and I still have this problem. Can anyone please suggest what I can try or if you need more info to get this fixed.

    My email is now flooded with 3000+ email alerts resolved, warning, resolved, warning.

    If I turn off EUR the problem goes away but then I get loads of extra work restoring work that they could of done themselves...

    Please help, I'm getting desperate...

    Wednesday, September 7, 2011 10:35 AM