Gateway Vista Laptop. Black Screen Boot Issue and crcdisk.sys problem RRS feed

  • Question

  • Good Morning here's an issue we have with a Vista Gateway laptop.

    My roommates Gateway laptop 2 years old had a bunch of viruses last night including WildTangent and Mywebsearch. After doing a virus scan with malwarebytles we  restarted the computer and after it does the windows boot the screen goes black with only the mouse pointer showing.
    It goes as far as showing the Windows Vista logo and wallpaper before it fades to black with just the mouse pointer showing and we can access the F8 commands however the scan/boot stops in crcdisk.sys when selecting safemode

    We tried the following:

    Restart back to last known good configuration- Not working

    Removed battery and pressed start button for 60 secs and then connect everything again still not working

    Safemode- Still black screen

    Safemode error- Stops after crcdisk.sys

    Disk repair/system restore- does not say any error

    We don’t have the Vista CD for this to do a system recovery


    As a note the latop was also very hot. Both on the latop side and the AC adapter side. I dont know if it fried the motherboard, but we still get to the Windows logo screen and does allow us to do an F8


    Please help.  Thank you


    • Changed type Carey FrischMVP Wednesday, September 14, 2011 1:49 PM Question
    Monday, September 12, 2011 4:37 PM


  • Hi,

    Please try Using Last Known Good Configuration to check if you can log in the system. If so, please reinstall your NIC driver. Regards

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Sabrina Shen Thursday, September 22, 2011 9:46 AM
    Wednesday, September 14, 2011 9:15 AM