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why did windows 10 free upgrade degrade my computer from a quad 64 to a 32 bit processor? RRS feed

  • Question

  • I did the free upgrade a while back and although I thought it was straight forward it decided on its own my quad 64 was a 32bit processor. needless to say I am a bit p.o.ed about this. any ideas on how to fix this without destroying my computer?
    Monday, July 25, 2016 10:57 PM

Answers

  • Hi kurtbenson,

    According to your description, you could only in-place upgrade to corresponding Windows 10. It means 32 bit Windows 7 to 32 bit Windows 10, 64 bit Windows 7 to 64 bit Windows 10.

    However, if you want to move from a 32-bit version of Windows to a 64-bit version of Windows and if you don’t mind performing a clean install of Windows 10 after completing the upgrade, you could upgrade to Windows 10 64-bit.

    If you purchased a Retail version of Windows 7 you usually receive both the 32-bit and the 64-bit DVDs in the same package and you may install either version.  Your Product ID is probably being rejected because it is an OEM Product ID.

    contact your computer manufacturer about obtaining a 64-bit DVD. 

    Hope it will be helpful to you


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    Wednesday, July 27, 2016 9:45 AM