Windows Rights Management - Account Certification Service RRS feed

  • Question

  • Hi,

    I have a problem with Rights Management Service, I had encrypted excel file with RMS service. Several days passed since I'm not able open it, which contains very critical and important information. Below you can see error message on the issue:

    Your computer cannot be configured at this time because the account certification service is not available, please run this wizard again later.

    To close this wizard, click Cancel

    Is the certification site down?

    Please advice how to solve the problem.

    Thanks ahead

    Wednesday, December 2, 2015 7:01 AM

All replies

  • Hi,

    I have seen this on some computers/profiles before, but we haven't used any time to dive into the problem, as this was with computers that where to be decommissioned anyway. Opening the document on a other computer, with a fresh profile (Aslo running Office 2013 or newer) did solve it for us.

    My guess is that there is something that went wrong when the profile was configured the first time.

    Could you try that first, and then reply to this tread? Would really like to work with you on this one if you want :)


    /Anders Eide

    Thursday, December 17, 2015 6:31 AM