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Windows Update RRS feed

  • Question

  • Windows 7 Ultimate 64 bit: When I click Windows Update, the message appears "Checking for updates......" and it look likes as if it actually running but nothing happens even after a long time. This is going on for last 8 days. Earlier it was OK and updates were routinely downloaded and installed. 

    Please help.

    Thanks

    Vinod Arora

    India

     
    Friday, June 22, 2012 9:18 AM

Answers

  • Hi,


    Based on my research, please try the following:


    1. Test the issue again in Clean Boot Mode.


    2. Rename the Windows Update temporary folders:

    1) Click "Start", in "Start Search" item, type: "notepad" (without quotes) and press Enter.

    2) Copy the following commands and then paste them into the opened Notepad window:

    net stop wuauserv
    
    net stop CryptSvc
    
    ren %windir%\system32\catroot2 catroot2.old
    
    ren %windir%\SoftwareDistribution sold.old
    
    net start CryptSvc
    
    net start wuauserv
    
    pause

    3) After pasting the above commands, please close the Notepad window. Choose "Save" when you are prompted to save the file. Type "rename.bat" as the file name and save it to the Desktop.

    4) Return to the Desktop, right click the rename.bat file and choose "Run as administrator".

    5) You will see a DOS-like window processing.


    Now try Windows Update to see if the issue has been resolved.


    If issue persists, please upload your windowsupdate.log to SkyDrive for further research.


    Use SkyDrive to upload collected files and post screen shot/picture.

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    Hope this helps.


    Jeremy Wu

    TechNet Community Support

    • Marked as answer by Nicholas Li Wednesday, July 4, 2012 8:00 AM
    Tuesday, June 26, 2012 6:25 AM
  • Download and run the System Update Readiness Tool (http://windows.microsoft.com/en-us/windows7/What-is-the-System-Update-Readiness-Tool).
    If the problem persists, try resetting the Windows Update components: read the Microsoft Knowledge Base article 971058.

    Bye.


    Luigi Bruno - Microsoft Community Contributor 2011 Award

    • Marked as answer by Nicholas Li Wednesday, July 4, 2012 8:00 AM
    Saturday, June 23, 2012 12:09 PM

All replies

  • Download and run the System Update Readiness Tool (http://windows.microsoft.com/en-us/windows7/What-is-the-System-Update-Readiness-Tool).
    If the problem persists, try resetting the Windows Update components: read the Microsoft Knowledge Base article 971058.

    Bye.


    Luigi Bruno - Microsoft Community Contributor 2011 Award

    • Marked as answer by Nicholas Li Wednesday, July 4, 2012 8:00 AM
    Saturday, June 23, 2012 12:09 PM
  • Hi,


    Based on my research, please try the following:


    1. Test the issue again in Clean Boot Mode.


    2. Rename the Windows Update temporary folders:

    1) Click "Start", in "Start Search" item, type: "notepad" (without quotes) and press Enter.

    2) Copy the following commands and then paste them into the opened Notepad window:

    net stop wuauserv
    
    net stop CryptSvc
    
    ren %windir%\system32\catroot2 catroot2.old
    
    ren %windir%\SoftwareDistribution sold.old
    
    net start CryptSvc
    
    net start wuauserv
    
    pause

    3) After pasting the above commands, please close the Notepad window. Choose "Save" when you are prompted to save the file. Type "rename.bat" as the file name and save it to the Desktop.

    4) Return to the Desktop, right click the rename.bat file and choose "Run as administrator".

    5) You will see a DOS-like window processing.


    Now try Windows Update to see if the issue has been resolved.


    If issue persists, please upload your windowsupdate.log to SkyDrive for further research.


    Use SkyDrive to upload collected files and post screen shot/picture.

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    Hope this helps.


    Jeremy Wu

    TechNet Community Support

    • Marked as answer by Nicholas Li Wednesday, July 4, 2012 8:00 AM
    Tuesday, June 26, 2012 6:25 AM