Office for Mac 2011 using exchange server/password issues RRS feed

  • Question

  • Installed Office for Mac 2011 w/company's exchange server.  No problems with set up. I receive/send emails, calendar, etc with no problem.  However, every few minutes I get asked to input my password.  I choose "remember my password in keychain."  But a few minutes later I get the same message and my password has disappeared from my settings.  Spoke to IT and they confirmed all of the server settings.  Side note, when using Office 2010 in Windows 7, no issues at all.  Using MacBook Pro (Lion)-had same issue with Snow Leopard.  Running Parallels 6 on my Mac to get Windows environment (this is where Office 2010 works perfectly).  Goal is to use Mac completely for Outlook.
    Friday, August 12, 2011 4:57 PM


All replies

  • Which version of Exchange? Service pack and rollup level? Did you manually configure your settings in Outlook 2011 or did you leave it to Autodiscover?

    Latest Outlook 2011 version is: 14.1.2. Are you on that level as well?


    MCTS: Messaging | MCSE: S+M

    Saturday, August 13, 2011 1:18 AM
  • Just called my IT dept again.  Unfortunately the only answer he could give as far as which version of Exchange we use he said, "the newest one."  As for my settings, I've used autodiscover and manual.  They both get me on the server with no problem.  But, the password prompt still happens.  Yes, I am using 14.1.2.  Thanks.
    Joe Allmond
    Saturday, August 13, 2011 4:02 PM
  • This is most likely an Exchange Server side issue. There are various reports on similar problems, which appear to have been solved by either resetting the EWS virtual directory or removing/recreating the EWS virtual directory. This means you need to involve your IT department. 

    Outlook 2011 for Mac prompts for exchange password and then fails to sync even though outlook initially

    Mac Outlook 2011 clients getting bad password prompt in every 15 to 20 minutes

    Continuous password prompt from Mail and Outlook 2011

    MCTS: Messaging | MCSE: S+M
    • Marked as answer by vatechhokie87 Thursday, August 18, 2011 1:22 PM
    Sunday, August 14, 2011 9:49 PM
  • Great.  Thank you!
    Joe Allmond
    Sunday, August 14, 2011 10:23 PM
  • Hi
      If smith's link is useful to you, please mark his answer.
    Monday, August 15, 2011 7:56 AM