Issues with Downloading

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  What is your antivirus? Which browser you are using? Internet explorer/ Firefox? 

  (1)Disable anti-virus software temporarily and check:

  (2)Try add-on free mode.. 

  Press Windows key and R Key and type

   iexplore.exe -extoff 

  and click ok... 
  

  
  

  

  (3)Reset Internet Explorer settings and check.U will loose your favorites/bookmarks and thirdparty plugins by reverting default settings ... if you need you can backup..

  http://support.microsoft.com/kb/923737/en-us

  (4)Try a Clean Boot to check if there is any third party software conflicts. (dont forget to reset the computer to start as normal after troubleshooting)

  http://support.microsoft.com/kb/929135

  (5)May be its due to this malware "ZeroAccess rootkit/Sirefef"... What it does is it will block downloading and it will block you from visiting to some site... 
  

  Download and transfer this....
   

  Use one scanner at a time
  Download hitman pro 3.7  from uninfected pc and transfer to you pc and install (shareware and can be activated for 30 days free)and have a full system scan.. http://www.surfright.nl/en 

  alternatively you can use hitmanprokickstart usb bootable

  http://www.surfright.nl/en/kickstart
  
  And/or
  use malwarebyte  downloaded from uninfected pc and transfer to you pc and install and have a full system scan http://www.malwarebytes.org/products/malwarebytes_free/
  
  And/or
  use adwcleanerand  downloaded from uninfected pc and transfer to you pc and install and ave a full system scan..http://www.bleepingcomputer.com/download/adwcleaner/dl/125/)
  
  And/or
  use Junkware Removal  Tool  downloaded from uninfected pc and transfer to you pc and install andhave a full system scan
  http://www.bleepingcomputer.com/download/junkware-removal-tool/dl/131/
  
  And/or use TDSS Killer  downloaded from uninfected pc and transfer to you pc and install andhave a full system scan..: http://www.bleepingcomputer.com/virus-removal/remove-tdss-tdl3-alureon-rootkit-using-tdsskiller
  
  
  additional info
  If everything fails, you can use offline bootable resccue cd and do a full system scan... 
  https://support.kaspersky.com/viruses/rescuedisk
  
  http://windows.microsoft.com/en-us/windows/windows-defender-offline-faq

  How to create a defender offline bootable cd/pendrive

  http://www.pcandtablet.com/windows-8-antivirus-and-security/546/how-to-create-a-windows-defender-offline-usb-stick-to-remove-malware-on-windows-8-a.html

  
  

  • Edited by Aravindaiud Wednesday, January 22, 2014 10:21 AM
  • Proposed as answer by Aravindaiud Wednesday, January 22, 2014 10:21 AM

  Wednesday, January 22, 2014 10:16 AM