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Crashes of Windows Explorer but Help for Internet Explorer RRS feed

  • Question

  • Hello,

    I have crashes of Windows Explorer mostly if I terminate one session whereby
    the others terminate also.

    On IE I had put away all AddOns.

    With Process Explorer the stack of a crashed Explorer.exe is:

    ntkrnlpa.exe!KeWaitForMultipleObjects+0xabc
    ntkrnlpa.exe!KeWaitForMutexObject+0x492
    ntkrnlpa.exe!KeTestAlertThread+0x78
    ntkrnlpa.exe!KeSetTimerEx+0x78e
    ntkrnlpa.exe!KeWaitForMutexObject+0x492
    win32k.sys!EngNineGrid+0x4075
    win32k.sys!EngNineGrid+0x3eac
    win32k.sys!EngNineGrid+0x3be7
    win32k.sys!EngNineGrid+0x4700
    ntkrnlpa.exe!ZwQueryLicenseValue+0xbd6
    ntdll.dll!KiFastSystemCallRet
    Explorer.exe+0x4568e
    Explorer.exe+0x38d16
    Explorer.exe+0x25fa0
    kernel32.dll!BaseThreadInitThunk+0x12
    ntdll.dll!RtlInitializeExceptionChain+0x63
    ntdll.dll!RtlInitializeExceptionChain+0x36

    Thank you for advice

    Erhy

    Saturday, November 23, 2013 3:12 PM