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Outbound Calling ID from Lync RRS feed

  • Question

  • Dear All,

    Currently my Lync 2010 server make and receive calls perfectly fine with the PSTN gateway.  All my users have their numbers as E.164 numbers e.g. +6129391XXXX where XXXX is the internal extension.

    Now assume I have an user on exten x7088.  What I want is when any Lync User makes the outbound call, instead of sending +61293917088 to the SIP Trunk, can it only send 7088 as its "Calling ID"?

    Would greatly appreciated anyone help on this.

    Cheers,

    Hunt

    Wednesday, August 24, 2011 8:27 AM

Answers

  • Hi Hunt,

    You can modify the Voice route in Lync control panel and specify a generic number to appear as Caller ID for all the users however according to me it is not possible to modify caller ID for individual users

     

    Configuring Caller ID

    Lync Server 2010 provides a way to manipulate the caller ID for outbound calls. For example, if an organization wants to mask employees’ direct-dial extensions and replace them with the generic corporate or departmental number, an administrator can now do that by using Microsoft Lync Server 2010 Control Panel to suppress the caller ID and replace it with a specified alternative caller ID. In planning your routing logic, you will at least need to consider whether caller ID replaced is desirable for certain individuals, groups, or sites or, perhaps even, for all employees.

    http://technet.microsoft.com/en-us/library/gg412757.aspx

    http://www.infotechguyz.com/lync2010/Lync2010VoiceRouting(Part%20II).html


    Navin Microsoft Unified Communications
    • Proposed as answer by Tom ArbuthnotMVP Wednesday, August 24, 2011 7:41 PM
    • Marked as answer by Noya Lau Tuesday, August 30, 2011 10:05 AM
    Wednesday, August 24, 2011 1:02 PM

All replies

  • Hi Hunt,

    You can modify the Voice route in Lync control panel and specify a generic number to appear as Caller ID for all the users however according to me it is not possible to modify caller ID for individual users

     

    Configuring Caller ID

    Lync Server 2010 provides a way to manipulate the caller ID for outbound calls. For example, if an organization wants to mask employees’ direct-dial extensions and replace them with the generic corporate or departmental number, an administrator can now do that by using Microsoft Lync Server 2010 Control Panel to suppress the caller ID and replace it with a specified alternative caller ID. In planning your routing logic, you will at least need to consider whether caller ID replaced is desirable for certain individuals, groups, or sites or, perhaps even, for all employees.

    http://technet.microsoft.com/en-us/library/gg412757.aspx

    http://www.infotechguyz.com/lync2010/Lync2010VoiceRouting(Part%20II).html


    Navin Microsoft Unified Communications
    • Proposed as answer by Tom ArbuthnotMVP Wednesday, August 24, 2011 7:41 PM
    • Marked as answer by Noya Lau Tuesday, August 30, 2011 10:05 AM
    Wednesday, August 24, 2011 1:02 PM
  •  

    Navin points to a good way to get around this. Just setup a voice policy that masks the extension to a generic DID/DDI and assign it to those users with only extensions

    Tom


    Tom Arbuthnot, Consultant Modality Systems
    Blog: Lync'd Up Blog Subscribe for updates: Email or RSS
    Twitter @tomarbuthnot
    Wednesday, August 24, 2011 7:41 PM
  • Hi Hunt,

    You will need to strip off 8 digits from left for Caller ID's on your voice gateway.

    Turgay

    Wednesday, August 24, 2011 7:46 PM