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Faulting application explorer.exe, version 6.0.2900.5512, faulting module version.dll, version 5.1.2600.5512, fault address 0x0000154d RRS feed

  • Question

  • Hi Everyone,

    I need help here. If someone knows something about my issue, please suggest a solution. We are trying to login to our Aventail SSL VPN client. However, instead of being logged-in, the system hangs and the following error appears (below). I've captured it from the Event Viewer:

    Event Type:        Error

    Event Source:    Application Error

    Event Category:                None

    Event ID:              1000

    Date:                     11/24/2011

    Time:                     11:02:32 AM

    User:                     N/A

    Computer:          AGALANG2

    Description:

    Faulting application explorer.exe, version 6.0.2900.5512, faulting module version.dll, version 5.1.2600.5512, fault address 0x0000154d.

     

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Data:

    0000: 41 70 70 6c 69 63 61 74   Applicat

    0008: 69 6f 6e 20 46 61 69 6c   ion Fail

    0010: 75 72 65 20 20 65 78 70   ure  exp

    0018: 6c 6f 72 65 72 2e 65 78   lorer.ex

    0020: 65 20 36 2e 30 2e 32 39   e 6.0.29

    0028: 30 30 2e 35 35 31 32 20   00.5512

    0030: 69 6e 20 76 65 72 73 69   in versi

    0038: 6f 6e 2e 64 6c 6c 20 35   on.dll 5

    0040: 2e 31 2e 32 36 30 30 2e   .1.2600.

    0048: 35 35 31 32 20 61 74 20   5512 at

    0050: 6f 66 66 73 65 74 20 30   offset 0

    0058: 30 30 30 31 35 34 64 0d   000154d.

    0060: 0a                        .      

     

    We are using Windows XP Professional Version 2002 Service Pack 3.

     

     

    Thursday, November 24, 2011 3:28 AM

Answers

  • Looks like an internal application issue.

    Is there an update version of you VPN client you can install? Does the same fault happen on a different  computer? You can also try repairing the installation through add remove programs or uninstalling it and installing it again.


    MCITP: Enterprise Administrator Windows Server 2008 MCTS: Windows 7, Active Directory, Network Infrastructure, Applications Infrastructure, Exchange 2007 ITIL V3 Certified
    • Marked as answer by t8mas062184 Friday, November 25, 2011 1:30 AM
    Thursday, November 24, 2011 4:23 AM

All replies

  • Looks like an internal application issue.

    Is there an update version of you VPN client you can install? Does the same fault happen on a different  computer? You can also try repairing the installation through add remove programs or uninstalling it and installing it again.


    MCITP: Enterprise Administrator Windows Server 2008 MCTS: Windows 7, Active Directory, Network Infrastructure, Applications Infrastructure, Exchange 2007 ITIL V3 Certified
    • Marked as answer by t8mas062184 Friday, November 25, 2011 1:30 AM
    Thursday, November 24, 2011 4:23 AM
  • Hi David,

    Yes, I was able to resolve it. There were some components of the installer that were not installed. So, when I tried to launch it, it causes this error. I uninstalled the application and reinstalled it again following the proper steps of installing it. It is working now. Thanks for the help!.


    t8mas062184
    Friday, November 25, 2011 1:34 AM