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Call forwarding to a workflow isn't recognized as a forwarded call RRS feed

  • Question

  • Hello everybody

    I have the following problem with the call forwarding feature in Lync:

    If I forward a call to a another user, then Lync shows that this call is forwarded from XY. But when I forward a call to response group (workflow) there is no information that this call is forwarded from XY. 

    Is there any possibility to display in a response group that a call is forwarded? 

    Thanks for any suggestions

    sandro

    Wednesday, July 31, 2013 7:39 AM

Answers

  • Hi,

    It is by designed as Response Group does not honor any personal forwarding settings or action. So there is no display saying that the call is forwarded from XY when the call arrive response group. You may post a question on MSDN forum to see if this feature can be developed. Thank you for your understanding.

    http://social.msdn.microsoft.com/Forums/en-US/communicatorsdk/threads


    Kent Huang
    TechNet Community Support

    Thursday, August 1, 2013 6:31 AM

All replies

  • Hi,

    It is by designed as Response Group does not honor any personal forwarding settings or action. So there is no display saying that the call is forwarded from XY when the call arrive response group. You may post a question on MSDN forum to see if this feature can be developed. Thank you for your understanding.

    http://social.msdn.microsoft.com/Forums/en-US/communicatorsdk/threads


    Kent Huang
    TechNet Community Support

    Thursday, August 1, 2013 6:31 AM
  • Hello everybody

    I have an question about the call forwarding feature in Lync:

    If I forward a call to a another user, then Lync shows that this call is forwarded from XY. But when I forward a call to response group (workflow) there is no information that this call is forwarded from XY.

    Is there any possibility to display in a response group that a call is forwarded?

    Thanks for any suggestions

    sandro

    • Moved by Kai Strandskov [Msft] Thursday, August 8, 2013 6:19 PM Question about response groups.
    • Merged by Lisa.zheng Monday, August 12, 2013 2:14 AM duplicate
    Friday, August 2, 2013 7:12 AM
  • Hi Kent

    Thank you for your answer. I posted this topic on MSDN forum.

    Kind regards

    sandro

    Friday, August 2, 2013 8:26 AM
  • Thanks for your question. This forum is focused on development with the Lync 2013 SDK. It looks like you are asking a question about response groups. I will attempt to direct your question to the appropriate forum.


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    Thursday, August 8, 2013 6:19 PM