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"Something went wrong" when trying to update or delete backup RRS feed

  • Question

  • I'm trying to update my microsoft authenticator backup. Whenever I click sign in to update backup or delete backup, it gives me the error: "Something went wrong. Please send us logs using the Send logs option." I have sent the logs. My Incident ID is R3858Z7W.

    Thanks,

    Andrew

    Sunday, March 8, 2020 11:08 PM

All replies

  • I'm trying to update my microsoft authenticator backup. Whenever I click sign in to update backup or delete backup, it gives me the error: "Something went wrong. Please send us logs using the Send logs option." I have sent the logs. My Incident ID is R3858Z7W.

    Thanks,

    Andrew

    Exactly the same here. I hadn't noticed because of infrequent challenges recently but, since the Android update version 6.2002.1200, with an update date of 19th February 2020, I get exactly this error. With no facility to retrieve my backup, I cannot enter half of the web apps I am party to.

    This query is now 7 days old. I am highly surprised that there haven't been further queries about this.

    Thanks,

    Anthony


    Sunday, March 15, 2020 2:46 PM