locked
i cant recover windows 10 on an acer laptop RRS feed

  • Question

  • i have about 5 error messages and an i/0 device. i've tried everything... its only a year old and a few months. please help
    Sunday, April 22, 2018 9:07 PM

All replies

  • Follow the steps as sited here to create Windows 10 installation media (USB flash drive or DVD) you can use to install a new copy of Windows 10, perform a clean installation, or reinstall Windows 10.


    S.Sengupta,Microsoft MVP Windows and Devices for IT, Windows Insider MVP

    Monday, April 23, 2018 12:06 AM
  • There was very little information in the opening post.  

    Open the website for the computer > support > enter the computer's product or serial number or model > view drivers and BIOS > post a URL or hyperlink into the thread

    When the computer is powered on what do you see?

    color

    icons

    rotating dots

    wall paper

    logon 

    message

    code

    What do you hear?

    beeps?

    sounds?

    What were the error messages?

    What were the error codes?

    What were the troubleshooting steps that were already attempted?

    startup repair

    system restore

    reset save files

    safe mode

    command prompt

    What was the original operating system on the computer?

    Was the computer upgraded during the free period?

    Had you made a backup image?

    Had you backed up files?

    If you needed to would you be able to perform a clean install?

    Monday, April 23, 2018 4:23 AM
  • Hi,

    If your PC is preinstalled with Windows 10, please contact Acer support since it could be in the warranty period。

    If you haven't try steps below, please try them first: but I have to say that this behavior could make data lost.

    Follow this guide to boot into Windows 10 recovery environment by using the bootable disk or USB. https://www.laptopmag.com/articles/windows-10-advanced-startup-options-menu

    Then we can choose Reset Option to install Windows 10.

    Please Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, April 23, 2018 5:43 AM
  • Hello,

    Also, see if suggestions mentioned here helps you:

    https://www.kapilarya.com/fix-an-unexpected-io-error-has-occurred-in-windows-10

    Let us know if this helps!

    Microsoft MVP (Windows and Devices for IT)

    Windows Insider MVP

    Windows Help & Support [www.kapilarya.com]

    Monday, April 23, 2018 6:10 AM