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Email Notification if Scheduled End Date Crossed 24 hours for Change Request RRS feed

  • Question

  • Hello All ,

    Need help for Configuring email subscription to notify when the scheduled end date of a change request Crosses 24 Hours .

    Thanks in Advance

    Wednesday, May 10, 2017 10:49 PM

Answers

  • Hi Ambika,

    You should be able to set a notification for when the Scheduled End date = [now+24h] this will tell Service Manager.

    You'll need to set this to periodically notify so it will continue to run until the trigger is met..

    Let me know how you go.

    Thanks,

    Shayne.

    Wednesday, May 10, 2017 10:55 PM
  • Scheduled End date = [now-24h] worked fine , Thanks for your help.
    Thursday, May 11, 2017 12:47 AM

All replies

  • Hi Ambika,

    You should be able to set a notification for when the Scheduled End date = [now+24h] this will tell Service Manager.

    You'll need to set this to periodically notify so it will continue to run until the trigger is met..

    Let me know how you go.

    Thanks,

    Shayne.

    Wednesday, May 10, 2017 10:55 PM
  • Hey Shayne , Can you provide me the whole procedure?
    Wednesday, May 10, 2017 11:27 PM
  • Scheduled End date = [now-24h] worked fine , Thanks for your help.
    Thursday, May 11, 2017 12:47 AM