Dynamics CRM Oracle Callcenter anywhere CTI SoftPhone integration. RRS feed

  • Question

  • Hi,

      I don't know if this is the correct place to ask this., If not please be gently and guide me to the tight place.

      I need to integrate Microsoft Dynamics CRM Online with Oracle Call Center Anywhere AKA CCA.

      I had about a week looking for some info but all the info that i find is about USD (Unified Service Desk) but what i need is integrate with the online CRM not Client side.

    Just like i did in Salesforce CRM

    If there is a way to do it or i am forced to use the Unified Serivice Desk (USD) at all?

     If it is a way what i need is a simple start on how to develop in a CTI SoftPhone panel or something like that in the CRM Online organization website.

      Please any help will be very appreciated you can write me to my personal email the company email or maybe answer here and be notified.

    Thank you very much in advance for you kindly help 





    Monday, December 28, 2015 8:46 PM


  • You will need to ask this question on the Dynamics forum.  This category is specifically for TechNet Event, sorry we cannot help with this one in here.
    Thursday, January 21, 2016 7:17 PM