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print spooler error RRS feed

  • Question

  • I am using windows 32 bit OS connecting to network printer. when I trying install it display error massage  as "could not be complete (error 0x000006ba). spooler service in automatic mode but its not start. when it start on manually same issue. 
    Tuesday, May 26, 2015 4:42 AM

Answers

  • Try running Microsoft Fixit from the following link and then check:

    https://support.microsoft.com/en-us/mats/printing_problems


    Balaji Kundalam

    Tuesday, May 26, 2015 7:22 AM
  • Hi,

    You likely have driver corruption issue. You can try to remove all printer driver and reinstall them. A similar thread exists here: http://social.technet.microsoft.com/Forums/en/itprovistaprinting/thread/3e47b7b6-00a3-47e1-9e28-e615fbff5f87 but that particular thread is for windows vista so the answer may or may not work.

    Since it worked, here's the text from the linked document (Originally by Arthur Xie, a Microsoft Employee):

    Remove a printer

    1. Click the "Start" button, type PRINTER in the search box and press Enter.
    2. Find the icons of installed printers, and delete them.
    3. Right-click on the blank part of the window, and choose "Run as administrator"->"Server Properties".
    4. On the Drivers tab, select the listed printers and click the Remove button. Please then select Remove driver and driver package.
    5. Open Start menu, input APPWIZ.CPL in the Search box and press ENTER to launch "Programs and Features".
    6. Try to remove all related printer software.

    If the issue is not resolved, I suggest that you clear the printing sub system.

    Step 1

    Start Windows Explorer, and then rename all files and folders in the following two folders:

    c:\windows\system32\spool\drivers\w32x86

    To rename a file, we can right click the file and select Rename.

    Step 2

    1. Click Start, type REGEDIT in the Start Search Bar, and then press ENTER.
    2. Navigate to and then click the following registry key:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environment\Windows NT x86

    View the list of subkeys. There should be only the following subkeys:

    Drivers
    Print Processors
    

    If there are any keys other than those listed above, follow these steps:

    a. On the File menu, click Export. b. In the File Name box, type a descriptive name for this key -- for example, type WindowsNTx86regkey -- and then click Save to save it to your local Desktop.

    We can use this backup of the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environment\Windows NT x86 registry key to restore the key if you experience any problems after you complete this procedure.

    c. Delete all keys other than Drivers and Print Processors.

    Step 3

    Navigate to and click the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitorsregistry key. View the list of subkeys. There should be only the following subkeys:

     
    BJ Language Monitor
    Local Port
    Microsoft Document Imaging Writer Monitor
    Microsoft Shared Fax Monitor
    Standard TCP/IP Port
    USB Monitor
    WSD Port
    

    If there are any keys other than those listed in above, follow these steps to delete them:

    a. On the File menu, click Export. b. In the File Name box, type a descriptive name for this key -- for example, type Monitorsregkey -- and then click Save to save it to your local Desktop.

    We can use this backup of the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors registry key to restore the key if you experience any problems after you complete this procedure.

    c. Delete all keys other than the 5 listed above.

    Step 4. Disconnect the printer cable from the computer, and then restart the computer.

    Step 5. Reconnect the printer cable to the computer, install the printer according to the manufacturer's installation instructions, and then check if the issue persists.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.


    Wednesday, May 27, 2015 8:27 AM

All replies

  • Try running Microsoft Fixit from the following link and then check:

    https://support.microsoft.com/en-us/mats/printing_problems


    Balaji Kundalam

    Tuesday, May 26, 2015 7:22 AM
  • Hi,

    You likely have driver corruption issue. You can try to remove all printer driver and reinstall them. A similar thread exists here: http://social.technet.microsoft.com/Forums/en/itprovistaprinting/thread/3e47b7b6-00a3-47e1-9e28-e615fbff5f87 but that particular thread is for windows vista so the answer may or may not work.

    Since it worked, here's the text from the linked document (Originally by Arthur Xie, a Microsoft Employee):

    Remove a printer

    1. Click the "Start" button, type PRINTER in the search box and press Enter.
    2. Find the icons of installed printers, and delete them.
    3. Right-click on the blank part of the window, and choose "Run as administrator"->"Server Properties".
    4. On the Drivers tab, select the listed printers and click the Remove button. Please then select Remove driver and driver package.
    5. Open Start menu, input APPWIZ.CPL in the Search box and press ENTER to launch "Programs and Features".
    6. Try to remove all related printer software.

    If the issue is not resolved, I suggest that you clear the printing sub system.

    Step 1

    Start Windows Explorer, and then rename all files and folders in the following two folders:

    c:\windows\system32\spool\drivers\w32x86

    To rename a file, we can right click the file and select Rename.

    Step 2

    1. Click Start, type REGEDIT in the Start Search Bar, and then press ENTER.
    2. Navigate to and then click the following registry key:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environment\Windows NT x86

    View the list of subkeys. There should be only the following subkeys:

    Drivers
    Print Processors
    

    If there are any keys other than those listed above, follow these steps:

    a. On the File menu, click Export. b. In the File Name box, type a descriptive name for this key -- for example, type WindowsNTx86regkey -- and then click Save to save it to your local Desktop.

    We can use this backup of the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environment\Windows NT x86 registry key to restore the key if you experience any problems after you complete this procedure.

    c. Delete all keys other than Drivers and Print Processors.

    Step 3

    Navigate to and click the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitorsregistry key. View the list of subkeys. There should be only the following subkeys:

     
    BJ Language Monitor
    Local Port
    Microsoft Document Imaging Writer Monitor
    Microsoft Shared Fax Monitor
    Standard TCP/IP Port
    USB Monitor
    WSD Port
    

    If there are any keys other than those listed in above, follow these steps to delete them:

    a. On the File menu, click Export. b. In the File Name box, type a descriptive name for this key -- for example, type Monitorsregkey -- and then click Save to save it to your local Desktop.

    We can use this backup of the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors registry key to restore the key if you experience any problems after you complete this procedure.

    c. Delete all keys other than the 5 listed above.

    Step 4. Disconnect the printer cable from the computer, and then restart the computer.

    Step 5. Reconnect the printer cable to the computer, install the printer according to the manufacturer's installation instructions, and then check if the issue persists.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.


    Wednesday, May 27, 2015 8:27 AM