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Problem Event Name:_APPCRASH Application Name:_explorer.exe RRS feed

  • Question

  • We are having issues very similar totghe same issue in win xp a few years back. This issue is only occurring when we try to access a share drive. Explorer will crash and close and the details show the following below.

    Problem signature:
      Problem Event Name: APPCRASH
      Application Name: explorer.exe
      Application Version: 6.1.7601.17514
      Application Timestamp: 4ce7a144
      Fault Module Name: ntlanman.dll
      Fault Module Version: 6.1.7601.17514
      Fault Module Timestamp: 4ce7c909
      Exception Code: c0000005
      Exception Offset: 0000000000004759
      OS Version: 6.1.7601.2.1.0.256.4
      Locale ID: 1033
      Additional Information 1: 4ac0
      Additional Information 2: 4ac0ddb64eeb22250000cc7879637e75
      Additional Information 3: cbdc
      Additional Information 4: cbdc0a5928fdfadd73afe2fd427b07aa

     

    Anyone with an idea, please reply.

    Chuck

    Wednesday, July 27, 2011 8:15 PM

Answers

  • Hi,

     

    Can you tell us the result in Safe Mode with Networking?

     

    According to your description, this would be related to software conflict, please use Process Monitor to see the details of this operation:

     

    Troubleshooting with Process Monitor

     

    Alex Zhao

    TechNet Subscriber Support in forum

    If you have any feedback on our support, please contact tnmff@microsoft.com.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Cloud_TS Friday, August 5, 2011 2:32 AM
    Friday, July 29, 2011 6:18 AM

All replies

  • Are you sure that is a valid mapping? Can you browse to the share by typing the full unc path in your search box? Is this happening on just one system?

    When windows encounters a bad mapped drive it will take awhile to timeout and get and error message.  You may be impatient and causing explorer to crash.

    Thursday, July 28, 2011 1:06 AM
  • Hi,

     

    Thanks for posting in Microsoft TechNet Forum.

     

    Meanwhile, try to boot into Safe mode with networking to check if this issue still exists. This also could be caused by software conflicts. If this issue does not occur in Safe Mode, we could perform Clean Boot to narrow down the root cause.

     

    Hope it helps.

     

    Alex Zhao

    TechNet Subscriber Support in forum

    If you have any feedback on our support, please contact tnmff@microsoft.com.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Thursday, July 28, 2011 2:56 AM
  • Hi,

     

    Thanks for posting in Microsoft TechNet Forum. 

     

    Meanwhile, try to boot into Safe mode with networking to check if this issue still exists. This also could be caused by software conflicts. If this issue does not occur in Safe Mode, we could perform Clean Boot to narrow down the root cause.

     

    Hope it helps.

     

    Alex Zhao

    TechNet Subscriber Support in forum

    If you have any feedback on our support, please contact tnmff@microsoft.com.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    I performed a clean boot ion the system as tyou suggested and the systems are still having this issue. We cleaned booted 4 of the systems that are having the dll issue with accessing share drives.

    Chuck

     


    Chuck
    Thursday, July 28, 2011 8:00 PM
  • Are you sure that is a valid mapping? Can you browse to the share by typing the full unc path in your search box? Is this happening on just one system?

    When windows encounters a bad mapped drive it will take awhile to timeout and get and error message.  You may be impatient and causing explorer to crash.


    I dont have the share mapped. I am trying to access the share manually through the path statement in explorer. I was trying to map the share, however through this issue unable to do so.

    This is happening to various machines, desktops & laptops, HP and Dell 


    Chuck
    Thursday, July 28, 2011 8:02 PM
  • Have any 3rd party shell extensions been installed on those pc's

    Check this article on how to disable 3rd party shell extensions http://www.helpwithwindows.com/techfiles/explorer-crashes.html

    Thursday, July 28, 2011 9:21 PM
  • Hi,

     

    Can you tell us the result in Safe Mode with Networking?

     

    According to your description, this would be related to software conflict, please use Process Monitor to see the details of this operation:

     

    Troubleshooting with Process Monitor

     

    Alex Zhao

    TechNet Subscriber Support in forum

    If you have any feedback on our support, please contact tnmff@microsoft.com.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Cloud_TS Friday, August 5, 2011 2:32 AM
    Friday, July 29, 2011 6:18 AM
  • Hi,

     

     

      

     

    How's everything going?

     

    I'm wondering if the suggestion has helped or if you have any further questions.  Please feel free to respond to the newsgroups if you need any additional help.

     

    Alex Zhao

    TechNet Subscriber Support in forum

    If you have any feedback on our support, please contact tnmff@microsoft.com.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Edited by Cloud_TS Wednesday, August 3, 2011 2:14 AM typo
    Tuesday, August 2, 2011 2:05 AM
  • Hi,

     

    As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.

     

    BTW, we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts.

     

    Regards,

     

    Alex Zhao

    TechNet Subscriber Support in forum

    If you have any feedback on our support, please contact tnmff@microsoft.com.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Friday, August 5, 2011 2:32 AM