Hi,
Welcome to the Microsoft Office for IT Professionals Word forum. This forum is for general questions and feedback related to Microsoft Word.
Since you are encountering a problem when shutting down your computer, I'd recommend you post a new question to the dedicated Windows Client forum:
https://social.technet.microsoft.com/Forums/windows/en-US/home
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Regards,
Steve Fan
Please remember to mark the replies as answers if they helped.
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