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RDP connection constantly drops. RRS feed

  • Question

  • I currently have a new Dell Latitude E4310 with Windows 7 32-bit installed. Browsing online and checking e-mail works just fine. However, I want to RDP to my Windows 2000 Server Terminal Services, but the connection constantly drops after a variable amount of time of staying connected. The connection may last from a few seconds to several minutes and then the screen freezes for several seconds, after which an error message stating "Your remote desktop session has ended," appears. This problem does not occur on a Lenovo ThinkPad T400 also running Windows 7 32-bit.

     

    Steps I have tried:

    1) Allowed RDP through the firewall.

    2) Disabled the firewall.

    3) Done a "clean boot" with all startup items and 3rd party services disabled.

    4) Used only the wireless LAN or only wired ethernet.

    5) Installed latest drivers for both WLAN and LAN.

    6) Updated Windows 7 (client) and Windows 2000 (server)

    7) Reformatted and done a clean install of Windows 7 with only network drivers.

    I am not a computer guru nor am I the person who set up this network. If anyone knows how to solve, work-around, or just even diagnose the problem, I'd be eternally grateful.

    Tuesday, December 7, 2010 1:00 AM

Answers

  •  

    Based on my experience, this indicates that there is a network problem between the client and the server; it could be caused by NIC card, cabling, drivers and router settings.

     

    Are your Windows 7 computers in a same network environment? If not, please switch the network environment for test.

     

    Due to you have done a clean install, I suggest you check the connection between Windows 7 and Windows 2000 server.

     

    Alex Zhao


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Cloud_TS Thursday, December 16, 2010 9:00 AM
    Friday, December 10, 2010 2:37 AM

All replies

  •  

    Based on my experience, this indicates that there is a network problem between the client and the server; it could be caused by NIC card, cabling, drivers and router settings.

     

    Are your Windows 7 computers in a same network environment? If not, please switch the network environment for test.

     

    Due to you have done a clean install, I suggest you check the connection between Windows 7 and Windows 2000 server.

     

    Alex Zhao


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Cloud_TS Thursday, December 16, 2010 9:00 AM
    Friday, December 10, 2010 2:37 AM
  • You can try pathping server to know if there is packet loss (Start-> Elevated cmd-> pathping myrdpserverhostname).

    I've expiriencing the same problem with one of 2008 servers at remote location. It's really in most cases network problem, but in may case i've no ability to fix, beacuase it's not in my net.

    Also you can try to switch off tcp performance autotuning as described here on the client machine side.

    Also chek this article about setting keep-alive intervals, it will not solve network problems, but could make situation less annoying.

     


    Saturday, March 19, 2011 3:07 PM