none
Microsoft Ticketing Tool? RRS feed

  • Question

  • Hi, My manager wants to improves our support in the company (we have almost 80 or 90 IT incidents/request per day), in order to do that we want a ticketing tool to keep track of the incidents and detects problem and oportunities to reduce common incidents (ITSM). He wants to buy license of a ticketing tool of Microsoft but I couldnt find anything. Could you help my guys? Just with the name I could investigate further.

    Regards.

    Marcelo

    Saturday, September 22, 2012 9:46 PM

Answers

  • System Center 2012 - and in particular the Service Manager component. 

    http://aka.ms/PvtCld


    Kevin Remde US DPE - IT Evangelism - Microsoft Corporation http://blogs.technet.com/kevinremde http://twitter.com/kevinremde


    • Edited by Kevin Remde Sunday, November 18, 2012 3:11 PM
    • Marked as answer by Kevin Remde Sunday, November 18, 2012 3:11 PM
    Sunday, November 18, 2012 3:11 PM