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Exchange 2007 Out of Office Issue RRS feed

  • Question

  • My users when trying to go to apply out of office they get an error,

    Exchange 2007 locally hosted.
    A record entered for autodiscover

    Your automatic reply settings cannot be displayed because the server is currently unavailable.  Try again later.

    Using OWA I can set OFF.

    Using the Outlook connectivity tester I get,

    Autodiscover to https://mail.domain.com/Autodscover.xml succeeded.

    Everything looks like it goes through okay.

    I am so stumped!

    Wednesday, October 10, 2012 5:35 PM

Answers

  • Autodiscover doesn't handle out of office, it returns to clients the URL for the Availability Service.

    Hold the Ctrl key and click the Outlook icon in the system tray, click Test E-mail Autoconfiguration..., enter your e-mail address and password, clear the Guessmart checkboxes and then click Test.  When it finishes, look at the Availability Service URL under RPC or HTTP, depending on how Outlook is connected.  Is it right?  You can fix that with the Set-WebServicesVirtualDirectory cmdlet and the InternalURL and ExternalURL properties.

    To tell how Outlook is connected, hold the Ctrl key and click the Outlook icon in the system tray, click Connection Status...


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

    • Proposed as answer by wendy_liu Wednesday, October 17, 2012 1:42 AM
    • Marked as answer by wendy_liu Thursday, October 18, 2012 1:59 AM
    Thursday, October 11, 2012 5:30 AM

All replies

  • Autodiscover doesn't handle out of office, it returns to clients the URL for the Availability Service.

    Hold the Ctrl key and click the Outlook icon in the system tray, click Test E-mail Autoconfiguration..., enter your e-mail address and password, clear the Guessmart checkboxes and then click Test.  When it finishes, look at the Availability Service URL under RPC or HTTP, depending on how Outlook is connected.  Is it right?  You can fix that with the Set-WebServicesVirtualDirectory cmdlet and the InternalURL and ExternalURL properties.

    To tell how Outlook is connected, hold the Ctrl key and click the Outlook icon in the system tray, click Connection Status...


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

    • Proposed as answer by wendy_liu Wednesday, October 17, 2012 1:42 AM
    • Marked as answer by wendy_liu Thursday, October 18, 2012 1:59 AM
    Thursday, October 11, 2012 5:30 AM
  • Hi ,

    Please run Test-outlookwebservice and post the results.

    Please also perform  Test E-Mail AutoConfiguration and verify OOF url.


    Wendy Liu

    TechNet Community Support

    Thursday, October 11, 2012 7:25 AM
  • Doing the Test Email Autoconfiguration this is the result,

    Protocol: Exchange RPC
    Server: servername.domain.local
    Login name:username
    Availability Service URl: https://mail.domain.com/EWS/exchange.asmx
    OOF url: https://mail.domain.com/EWS/exchange.asmx
    etc etc

    Protocol: Exchange HTTP
    Server: servername.domain.local
    Login name:username
    Availability Service URl: https://mail.domain.com/EWS/exchange.asmx
    OOF url: https://mail.domain.com/EWS/exchange.asmx
    etc etc

    I am able to browse to that location.

    Running the Test-outlookwebservices, i do get this error

    Error: “Object reference not set to an instance if an object

    I found there is a patch to fix an issue like this at

    http://support.microsoft.com/kb/958934?wa=wsignin1.0

    Monday, November 5, 2012 9:16 PM