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Code 10 - DVD not playing RRS feed

  • Question

  • Hey guys,

    Pleaseeee help. Dubm with computers. tried to uninstall- install and no luck. I have a toshiba A300 series and i can't play any DVD or CD. What can i do. I get the below error msg.


    Description:

    Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 10.

    Problem signature:

    Problem Event Name: PnPDeviceProblemCode

    Architecture: x86

    Hardware Id: IDE\CdRomTSSTcorp_CDDVDW_TS-L632H________________TO02____

    Setup class GUID: {4d36e965-e325-11ce-bfc1-08002be10318}

    PnP problem code: 0000000A

    Driver name: cdrom.sys

    Driver version: 6.0.6001.18000

    Driver date: 01-21-2008

    OS Version: 6.0.6001.2.1.0.768.3

    Locale ID: 1033

    Saturday, February 28, 2009 1:49 PM

Answers

  •  This issue can happen if third-party software (often disc-mastering apps) install drivers for a CD or DVD drive, but fails for whatever reason (also if said software is uninstalled, but doesn't clean up after itself.)

    Read this:
    http://support.microsoft.com/kb/929461
    For instructions on how to correct the issue.

    HTH,
    Chris
    [If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]
    Monday, March 2, 2009 12:30 AM