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system service exception RRS feed

  • Question

  • hello,

    my laptop is a Toshiba windows 8 laptop and lately my laptop has been turning off randomly. it loads up until 100 percent then it restarts again. i tried searching this up and apparently its system service exception. is there any way to fix this? could this problem become worse? does this problem have to be fixed by a computer technician or can it be fixed by myself? and how did this problem occur? im trying to find a way to solve this. if you know the answer to these questions could you kindly please help me out.

    thanks, mysterious Anime girl =].


    Monday, August 4, 2014 12:00 PM

Answers

  •  We do need the actual log file (called a DMP file) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  
    We prefer at least 2 DMP files to spot trends and confirm the cause.

    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
    If you have any questions about the procedure please ask

    If you are using Blue screen view, who crashed, or a similar application, don't.  They are wrong at least as often as they are correct

    Wanikiya and Dyami--Team Zigzag

    • Proposed as answer by arnavsharma Monday, August 18, 2014 1:59 AM
    • Marked as answer by ZigZag3143x Saturday, August 23, 2014 5:47 PM
    Monday, August 4, 2014 12:15 PM
  • Hi,

    To help you better, we really need your dump file to analyze this issue as Zig mentioned.

    Please upload them to a file sharing service like Onedrive or "Rapidshare" and put a link to them in your reply.

    Link for how to  upload below.
    http://www.wikihow.com/Use-SkyDrive 

    To ensure minidumps are enabled, refer to the step “Configure the dump type” in following article:

    How to read the small memory dump file that is created by Windows if a crash occurs
    http://support.microsoft.com/kb/315263#method2 


    Kate Li
    TechNet Community Support

    • Proposed as answer by arnavsharma Monday, August 18, 2014 1:59 AM
    • Marked as answer by ZigZag3143x Saturday, August 23, 2014 5:47 PM
    Tuesday, August 5, 2014 8:49 AM

All replies

  •  We do need the actual log file (called a DMP file) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  
    We prefer at least 2 DMP files to spot trends and confirm the cause.

    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
    If you have any questions about the procedure please ask

    If you are using Blue screen view, who crashed, or a similar application, don't.  They are wrong at least as often as they are correct

    Wanikiya and Dyami--Team Zigzag

    • Proposed as answer by arnavsharma Monday, August 18, 2014 1:59 AM
    • Marked as answer by ZigZag3143x Saturday, August 23, 2014 5:47 PM
    Monday, August 4, 2014 12:15 PM
  • Hi,

    To help you better, we really need your dump file to analyze this issue as Zig mentioned.

    Please upload them to a file sharing service like Onedrive or "Rapidshare" and put a link to them in your reply.

    Link for how to  upload below.
    http://www.wikihow.com/Use-SkyDrive 

    To ensure minidumps are enabled, refer to the step “Configure the dump type” in following article:

    How to read the small memory dump file that is created by Windows if a crash occurs
    http://support.microsoft.com/kb/315263#method2 


    Kate Li
    TechNet Community Support

    • Proposed as answer by arnavsharma Monday, August 18, 2014 1:59 AM
    • Marked as answer by ZigZag3143x Saturday, August 23, 2014 5:47 PM
    Tuesday, August 5, 2014 8:49 AM