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Frequent Blue Death Screen RRS feed

  • Question

  • Hi guys.

    I read many articles on the net and was quite sure that I'll get some solution but all in vain when even Microsoft guys are charging 299$ for a single problem resolution. Here is my positive approach and I think this will help. Well, What I have is a Laptop Acer Aspire 5830T with Core i3-2310 M, Hd -821 MB Intel, 2 Gb+ 4 Gb, 500 Gb. From the dat I buyed laptop I get frequent Blue Screen soon after I start using it. I reformatted my system with the given utility in Acer and installed just the normal software like Adobe, Corel, Office for use. But in 24 hrs only it gave me 4-6 times Blue Death Screen. 

    I am in fear if I loose the inbuilt repair utility or software provided with Laptop if Windows crashes somehow and I will have to install everything from Windows DVD itself. Kindly help me out in this weird situation. plz... 

    Sunday, June 17, 2012 1:18 AM

Answers

  • Hi,

    You may check the event logs and the dump file, that will help you troubleshooting the issue.

    The log file will be %systemroot%\Minidump which is normally C:\windows\Minidump

    How to read the small memory dump files that Windows creates for debugging

    http://support.microsoft.com/kb/315263


    Ivan-Liu

    TechNet Community Support

    • Marked as answer by Arthur Xie Tuesday, June 26, 2012 9:36 AM
    Monday, June 18, 2012 5:53 AM
  • Computers are sold with out of date drivers. The process of updating drivers never stops during the warranty period.

    For advice on how to configure your system to create dump files please read:
    http://support.microsoft.com/kb/254649


    Hope this helps, Gerry

    • Marked as answer by Arthur Xie Tuesday, June 26, 2012 9:36 AM
    Monday, June 18, 2012 7:49 AM

All replies

  • Please post a copy of your dumpfile as a shared file to your Sky Drive with a link here.
    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    For advice on how to configure your system to create dump files please read:
    http://support.microsoft.com/kb/254649

    The dumpfile will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

    What is your computer make and model? If not a branded computer what is your motherboard make and model?

    Type System information in the Search Box above the start Button and press the ENTER key. What is your BIOS version and date?


    Hope this helps, Gerry

    Sunday, June 17, 2012 7:19 AM
  • If the laptop is still under warranty, contact Acer start an incident report with them. It's always good to have a "paper trail." And who knows, maybe they have heard this problem before and have a solution for you.


    SC Tom

    Sunday, June 17, 2012 8:26 PM
  • Download and install the latest drivers for your laptop, starting with the BIOS update.

    Carey Frisch

    Sunday, June 17, 2012 9:05 PM
  • I think there are the latest drives installed as the laptop is just 8-10 months old.
    Monday, June 18, 2012 4:17 AM
  • couldnt get as i really could understand how to create dump file... :(
    Monday, June 18, 2012 4:18 AM
  • Hi,

    You may check the event logs and the dump file, that will help you troubleshooting the issue.

    The log file will be %systemroot%\Minidump which is normally C:\windows\Minidump

    How to read the small memory dump files that Windows creates for debugging

    http://support.microsoft.com/kb/315263


    Ivan-Liu

    TechNet Community Support

    • Marked as answer by Arthur Xie Tuesday, June 26, 2012 9:36 AM
    Monday, June 18, 2012 5:53 AM
  • Computers are sold with out of date drivers. The process of updating drivers never stops during the warranty period.

    For advice on how to configure your system to create dump files please read:
    http://support.microsoft.com/kb/254649


    Hope this helps, Gerry

    • Marked as answer by Arthur Xie Tuesday, June 26, 2012 9:36 AM
    Monday, June 18, 2012 7:49 AM
  • Open your My computer and locate c:\windows\ mini-dump folder. It contains dump folder. Just zip the mini-dump folder and upload it in sky drive.


    Regards Jinish.K.G|HCL Infosystems LTD

    Monday, June 18, 2012 12:23 PM