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USB 2.0 Error? RRS feed

  • Question

  • So I bought a new webcam and I just found out that my ports aren't usb 2.0 because the webcam claims it's 1.1. I tired my motherboard ports, my PCI USB port, and my front ports. Then I checked on Device Manager and VIA USB Enhanced Host Controller and Standard Enhanced PCI to USB Host controller have a yellow triangle with a ! mark. So I tried to update it, same issue. I even took out the PCI USB and same issue. I'm running a P5N-D (MoBo), Q6600 3.5GHz(OC), 4GB of DDR2 RAM, ATI 6970. Is there anyway to resolve this issue? Thanks. I'm running Windows 7 64bit.


    Saturday, May 28, 2011 9:13 PM

Answers


  • According to the spec sheet http://www.littlebit.ch/Library/ProductInfo/Documents/ASU-P5N-D_E.pdf   it has "Max. 8 USB2.0/1.1 ports(4 ports at mid-board, 4 ports at back panel)." The manual on the ASUS site states that they are USB2.0; it doesn't mention USB1.1 at all on its spec page (it may be a newer revision to the first spec sheet, dependant upon the BOIS version). If it truly is 2.0, you shouldn't be having the problem you are since 2.0 is backwards compatible.

    According to Microsoft, you should have no (blatant) compatibility problems:
      http://www.microsoft.com/windows/compatibility/windows-7/en-us/Details.aspx?type=Hardware&p=ASUS%20P5N-D%20ATX%20-%20nForce%20750i%20SLI%20Motherboard&v=ASUS&uid=P5N-D%20BULK&l=en-US&pf=0&pi=0&s=P5N-D&os=32-bit

    Leaving the PCI USB card out, go into device manager and remove each of the entries under Universal Serial Bus Controllers, then reboot.
    If Windows doesn't install the drivers correctly (no yellow !), then go to this site
       http://www.asus.com/Motherboards/Intel_Socket_775/P5ND/#download

    and select Win7 64-bit from the dropdown menu. Download and install the latest BIOS (if yours isn't already at 14.01). You'll need the Phoenix Award Flash Utility to perform this. *Follow the instructions carefully- a botched install can turn your PC into a paperweight.*

    Download and install the latest chipset drivers. Since you shouldn't be having these problems <BG>, hopefully these steps will take care of it.


    SC Tom

    • Proposed as answer by Niki Han Monday, May 30, 2011 3:28 AM
    • Marked as answer by Niki Han Tuesday, June 7, 2011 2:10 AM
    Saturday, May 28, 2011 10:43 PM
  • Hi,

     

    Have you connected the webcam to other computers?

     

    If the issue persists after updating BIOS and Chipset, please reinstall USB controllers and check filter driver for testing.

     

    http://blogs.technet.com/b/asiasupp/archive/2010/11/23/error-message-one-of-the-usb-device-attached-to-this-computer-has-malfunctioned-and-windows-does-not-recognise-it.aspx

     

    Check filter driver

    ----------------------------

    1. Click the Start Button, type "regedit" (without quotation marks) in the Start Search box and then press ENTER.

    2. Navigate to the following key:

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000} 

    3. Right click the {36FC9E60-C465-11CF-8056-444553540000}  entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.

     

    Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.

     

    4. Highlight this key ({36FC9E60-C465-11CF-8056-444553540000}), on the right pane, and then check if Upperfilters and Lowerfilters value are present. If so, please right click on the values and select "Delete" to remove them.

    5. Restart the computer

     

    Best Regards,

    Niki


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Niki Han Tuesday, June 7, 2011 2:10 AM
    Monday, May 30, 2011 7:05 AM

All replies


  • According to the spec sheet http://www.littlebit.ch/Library/ProductInfo/Documents/ASU-P5N-D_E.pdf   it has "Max. 8 USB2.0/1.1 ports(4 ports at mid-board, 4 ports at back panel)." The manual on the ASUS site states that they are USB2.0; it doesn't mention USB1.1 at all on its spec page (it may be a newer revision to the first spec sheet, dependant upon the BOIS version). If it truly is 2.0, you shouldn't be having the problem you are since 2.0 is backwards compatible.

    According to Microsoft, you should have no (blatant) compatibility problems:
      http://www.microsoft.com/windows/compatibility/windows-7/en-us/Details.aspx?type=Hardware&p=ASUS%20P5N-D%20ATX%20-%20nForce%20750i%20SLI%20Motherboard&v=ASUS&uid=P5N-D%20BULK&l=en-US&pf=0&pi=0&s=P5N-D&os=32-bit

    Leaving the PCI USB card out, go into device manager and remove each of the entries under Universal Serial Bus Controllers, then reboot.
    If Windows doesn't install the drivers correctly (no yellow !), then go to this site
       http://www.asus.com/Motherboards/Intel_Socket_775/P5ND/#download

    and select Win7 64-bit from the dropdown menu. Download and install the latest BIOS (if yours isn't already at 14.01). You'll need the Phoenix Award Flash Utility to perform this. *Follow the instructions carefully- a botched install can turn your PC into a paperweight.*

    Download and install the latest chipset drivers. Since you shouldn't be having these problems <BG>, hopefully these steps will take care of it.


    SC Tom

    • Proposed as answer by Niki Han Monday, May 30, 2011 3:28 AM
    • Marked as answer by Niki Han Tuesday, June 7, 2011 2:10 AM
    Saturday, May 28, 2011 10:43 PM
  • Hi,

     

    Have you connected the webcam to other computers?

     

    If the issue persists after updating BIOS and Chipset, please reinstall USB controllers and check filter driver for testing.

     

    http://blogs.technet.com/b/asiasupp/archive/2010/11/23/error-message-one-of-the-usb-device-attached-to-this-computer-has-malfunctioned-and-windows-does-not-recognise-it.aspx

     

    Check filter driver

    ----------------------------

    1. Click the Start Button, type "regedit" (without quotation marks) in the Start Search box and then press ENTER.

    2. Navigate to the following key:

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000} 

    3. Right click the {36FC9E60-C465-11CF-8056-444553540000}  entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.

     

    Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.

     

    4. Highlight this key ({36FC9E60-C465-11CF-8056-444553540000}), on the right pane, and then check if Upperfilters and Lowerfilters value are present. If so, please right click on the values and select "Delete" to remove them.

    5. Restart the computer

     

    Best Regards,

    Niki


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Niki Han Tuesday, June 7, 2011 2:10 AM
    Monday, May 30, 2011 7:05 AM