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Desktop sharing option is unavailable on surface pro 3 RRS feed

  • Question

  • Dear All,

    Need a quick help from you. I have a user who is using surface from on Windows 8. He is currently not able to use "Share Desktop" feature  as that option is shown as grayed out. Ca anyone guide me where the issue can be?


    Thursday, November 2, 2017 4:57 AM

All replies

  • Seems like Lync store app is used, since it does not support desktop sharing: https://technet.microsoft.com/en-us/library/dn933896.aspx

    Otherwise confirm affected user is not applied conferencing policy that has desktop sharing disabled.


    Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you. Thank you! Off2work


    • Edited by Off2work Thursday, November 2, 2017 9:20 AM Edit
    Thursday, November 2, 2017 9:17 AM
  • It it is installed Lync app store, how can we come to know? 

    If it is so, is there any other thing that we can do to resolve this issue? How to install workable Lync version?

    I checked, he has been given enough conferencing policy.

    Thursday, November 2, 2017 9:40 AM
  • You can go in add remove programs to see if Lync is on the list. If not, then its installed from App store. You can then click start menu, search for lync - right click and chose uninstall.

    If you have O365 license, you can download full office package from O365 portal.


    Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you. Thank you! Off2work

    Thursday, November 2, 2017 10:03 AM
  • Hi Neel_Darji,

     

    Agree with Off2work, Lync Windows Store app do not support the share the desktop function.

    You could uninstall the Lync Windows Store app ,and download full version or use lync 2013 basic version.

    lync 2013 basic version(32 bit) https://www.microsoft.com/en-us/download/details.aspx?id=35451

    lync 2013 basic version(64 bit) https://www.microsoft.com/en-us/download/details.aspx?id=35450

     

    skype for business basic version: https://www.microsoft.com/en-us/download/details.aspx?id=49440


    Best Regards,

    Leon-Lu
    TechNet Community Support


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Friday, November 3, 2017 4:21 AM
  • Are there any update for this issue, if the reply is helpful to you, please try to mark it as an answer, it will help others who has similar issue.

    Best Regards,

    Leon-Lu
    TechNet Community Support


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Monday, November 6, 2017 1:29 AM