response group use to forward call to phone number RRS feed

  • Question

  • I have lync server 2010 use intergrate with snom and i have one
    senario such as => i have create a response group for auto attendan
    and i have set for sale team press 1 ,for support team press 2 and when
    have incoming call they need press 1 for sale but ,that time no some one
    answer lync ,so that time i need to use forward call to phone number
    for one people in team sale ,how can i do ?

    if any know about this please give me the answer ,

    best regad ,


    Thursday, July 19, 2012 7:00 AM

All replies

  • You can configure a call froward to a phonenumber, but you have to assign a dialplan to your Responsegroup for using phonenumbers outside from Lync.

     Get-CsRgsConfiguration -Identity <RgsIdentity> |grant-csdialplan -PolicyName <dialplan>

    regards Holger Technical Specialist UC

    Thursday, July 19, 2012 9:07 AM
  • Dear Holger Bunkradt ,

    Maybe i am not clear about ,so can show me the detail then this ,or you can give an example for create dialplan to responsegroup for using phonenumbers outside from lync.

    best regard ,


    Friday, July 20, 2012 4:13 AM
  • Hi,

    You can enable queue timeout. Try to set the timeout period and call garget. If no one response the call within timeout period, the call can be forwarded to an individual user.

    For details:



    Kent Huang

    TechNet Community Support


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    • Edited by Kent-Huang Friday, July 20, 2012 7:20 AM
    Friday, July 20, 2012 7:20 AM
  • Dear Kent-Huang

    I don't what i am configured wrong ,but it still doesn't work ,

    best regard,


    Friday, July 20, 2012 9:45 AM
  • Dear All ,

    For this problem we need create hunting group or not?

    best regard ,


    Friday, July 20, 2012 9:49 AM
  • Hi Yamala,

    do you have voice Enterprise deployed then use the defailt dialplan of your lync side

    regards Holger Technical Specialist UC

    Friday, July 20, 2012 3:32 PM