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Cannot install WSUS to 2008 x64 R2 SP1 RRS feed

  • Question

  • WSUS fails to install on a newly installed server.  I have successfully installed this on another 2008 R2 server and the only difference that I can think of is that newly released 2008 SP1 has been applied to this server.  Any ideas of how to troubleshoot this or get past this error would be appreciated. Thanks.

     

    Log Name:      System
    Source:        Microsoft-Windows-WindowsUpdateClient
    Date:          2/23/2011 5:16:36 PM
    Event ID:      20
    Task Category: Windows Update Agent
    Level:         Error
    Keywords:      Failure,Installation
    User:          SYSTEM
    Computer:     server name.com

    Description:
    Installation Failure: Windows failed to install the following update with error 0x80070002: Windows Server Update Services 3.0 SP2 Dynamic Installer for Server Manager x64 Edition (KB972493).

    Thursday, February 24, 2011 12:36 AM

Answers

  • WSUS fails to install on a newly installed server.  I have successfully installed this on another 2008 R2 server and the only difference that I can think of is that newly released 2008 SP1 has been applied to this server.

    Turns out this is a KNOWN ISSUE, but apparently nobody in Redmond thought it important enough to tell the world about the issue.

    Apparently, in violation of every known best practice of packaging I've ever read or considered . . . the existing Dynamic Installer has a metadata dependency on the *RTM* version of Windows Server 2008 R2 and Windows 7 (although one would never use the Dynamic Installer on Windows 7, so go figger as to why that point was made)... and a revision (yet another revision, I note), will be released on March 8th (Patch Tuesday) to fix this issue.

    Still trying to get an answer as to what the purpose of Revision #104 released on Feb 22nd was supposed to be.


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    Principal/CTO, Onsite Technology Solutions, Houston, Texas
    Microsoft MVP - Software Distribution (2005-2011)
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin
    My Blog: http://onsitechsolutions.spaces.live.com
    Thursday, March 3, 2011 9:36 PM
  • I opened a case with MSSP today (case 111022431426543) and they confirmed it to be a bug in Windows 2008 R2 SP1.

    The work around suggested, is to use the WSUS 3.0 SP2 stand alone installer instead.


    A revision to the WSUS 3.0 SP2 Dynamic Installer was released to WSUS on Tuesday, February 22nd. I received it at 4am CT on Feb 23rd -- ostensibly this revision is to address the issues introduced with Win2008 R2 SP1. ('Tis sad that such a simple issue was not found during any of the pre-release testing of Win2008 R2 SP1. I did not participate in the pre-release testing of the service pack.)

    If you have disabled the automatic approval of new revisions, then you will need to manually approve Revision #104 of that update and remove the approvals for previous revisions. (Rev #103 being the one that has been active since August 25th, 2009, when the WSUS 3.0 SP2 product was originally released.)

     


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    Principal/CTO, Onsite Technology Solutions, Houston, Texas
    Microsoft MVP - Software Distribution (2005-2011)
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin
    My Blog: http://onsitechsolutions.spaces.live.com
    • Marked as answer by RichAZ Monday, February 28, 2011 5:44 AM
    Friday, February 25, 2011 1:46 AM

All replies

  • I had the same problem. Try installing it from the link below, it worked for me. Why does this work instead of adding the WSUS role? No idea.

     

    http://www.microsoft.com/downloads/en/details.aspx?FamilyID=a206ae20-2695-436c-9578-3403a7d46e40

    • Proposed as answer by Mr.Ryan Thursday, February 24, 2011 4:53 AM
    • Unproposed as answer by Lawrence Garvin Friday, February 25, 2011 1:46 AM
    • Marked as answer by RichAZ Monday, February 28, 2011 5:43 AM
    • Unmarked as answer by Lawrence Garvin Thursday, March 3, 2011 9:33 PM
    • Proposed as answer by Dill Wednesday, April 4, 2012 3:56 PM
    Thursday, February 24, 2011 4:53 AM
  • Am 24.02.2011 schrieb RichAZ:

    WSUS fails to install on a newly installed server.  I have successfully installed this on another 2008 R2 server and the only difference that I can think of is that newly released 2008 SP1 has been applied to this server.  Any ideas of how to troubleshoot this or get past this error would be appreciated. Thanks.

    Have a look at the both comments on this site:
    http://technet.microsoft.com/en-us/library/cc732068%28WS.10%29.aspx

    Winfried


    http://www.microsoft.com/germany/windowsserver2003/technologien/updateservices/default.mspx
    http://www.wsuswiki.com/Home

    Thursday, February 24, 2011 10:31 AM
  • I opened a case with MSSP today (case 111022431426543) and they confirmed it to be a bug in Windows 2008 R2 SP1.

    The work around suggested, is to use the WSUS 3.0 SP2 stand alone installer instead.

    Thursday, February 24, 2011 5:46 PM
  • I have the same issue installing the WSUS Server role on both 2008 R2 and 2008 R2 SP1.
    Thursday, February 24, 2011 6:39 PM
  • I opened a case with MSSP today (case 111022431426543) and they confirmed it to be a bug in Windows 2008 R2 SP1.

    The work around suggested, is to use the WSUS 3.0 SP2 stand alone installer instead.


    A revision to the WSUS 3.0 SP2 Dynamic Installer was released to WSUS on Tuesday, February 22nd. I received it at 4am CT on Feb 23rd -- ostensibly this revision is to address the issues introduced with Win2008 R2 SP1. ('Tis sad that such a simple issue was not found during any of the pre-release testing of Win2008 R2 SP1. I did not participate in the pre-release testing of the service pack.)

    If you have disabled the automatic approval of new revisions, then you will need to manually approve Revision #104 of that update and remove the approvals for previous revisions. (Rev #103 being the one that has been active since August 25th, 2009, when the WSUS 3.0 SP2 product was originally released.)

     


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    Principal/CTO, Onsite Technology Solutions, Houston, Texas
    Microsoft MVP - Software Distribution (2005-2011)
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin
    My Blog: http://onsitechsolutions.spaces.live.com
    • Marked as answer by RichAZ Monday, February 28, 2011 5:44 AM
    Friday, February 25, 2011 1:46 AM
  • Revision 104 still will not install on my Windows Server 2008 R2 x64 VM.  Have not installed 2008 R2 SP1 yet.  In my Update History the updates is listed as Failed several times.  Below is the event log

    Log Name:  System
    Source:  Microsoft-Windows-WindowsUpdateClient
    Date:   3/1/2011 11:13:53 AM
    Event ID:  20
    Task Category: Windows Update Agent
    Level:   Error
    Keywords:  Failure,Installation
    User:   SYSTEM
    Computer:  XXXXXXXXXXXXXXXXXX
    
    Description:
    Installation Failure: Windows failed to install the following update with error 0x80070002: Windows Server Update Services 3.0 SP2 Dynamic Installer for Server Manager x64 Edition (KB972493).
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
     <System>
     <Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945A8954-C147-4ACD-923F-40C45405A658}" />
     <EventID>20</EventID>
     <Version>0</Version>
     <Level>2</Level>
     <Task>1</Task>
     <Opcode>13</Opcode>
     <Keywords>0x8000000000000028</Keywords>
     <TimeCreated SystemTime="2011-03-01T16:13:53.237668400Z" />
     <EventRecordID>6924</EventRecordID>
     <Correlation />
     <Execution ProcessID="792" ThreadID="788" />
     <Channel>System</Channel>
     <Computer>XXXXXXXXXXXXXXX</Computer>
     <Security UserID="S-1-5-18" />
     </System>
     <EventData>
     <Data Name="errorCode">0x80070002</Data>
     <Data Name="updateTitle">Windows Server Update Services 3.0 SP2 Dynamic Installer for Server Manager x64 Edition (KB972493)</Data>
     <Data Name="updateGuid">{7649929B-F590-49B6-B01A-05280A2248BF}</Data>
     <Data Name="updateRevisionNumber">104</Data>
     </EventData>
    </Event>
    
    I found another thread advising against installing WSUS on a DC so I abandoned that.  This server currently is a print server.   I have also blocked the GPO that enforces our Windows Update policy from applying to this server ( found as an issue in a nother thread).  The update is approved in our current WSUS server which is running on WS03 SP2 x86.  Trying to install WSUS 3.0SP2 on this server so that I can migrate to 2008 R2.
    Tuesday, March 1, 2011 6:03 PM
  • WSUS fails to install on a newly installed server.  I have successfully installed this on another 2008 R2 server and the only difference that I can think of is that newly released 2008 SP1 has been applied to this server.  Any ideas of how to troubleshoot this or get past this error would be appreciated. Thanks.

     

    Log Name:      System
    Source:        Microsoft-Windows-WindowsUpdateClient
    Date:          2/23/2011 5:16:36 PM
    Event ID:      20
    Task Category: Windows Update Agent
    Level:         Error
    Keywords:      Failure,Installation
    User:          SYSTEM
    Computer:     server name.com

    Description:
    Installation Failure: Windows failed to install the following update with error 0x80070002: Windows Server Update Services 3.0 SP2 Dynamic Installer for Server Manager x64 Edition (KB972493).


    I was able to work around this issue by trying to install the role and it failed.  I then went into the Windows\Softwaredistribution\downloads folder and located WSUS setup executable, then just ran that and it installed without any problems.  I know in the past when I have tried to download the executable it wouldn't let me install it that way. 

    I've always had issues installing this role on 2008 servers even on non R2 and x86 platforms.  The main issues then was that if you have GPO's configured to use a WSUS server for updates, then it won't be able to find the WSUS installation when you try to install that role as it looks at your local WSUS servers for the download instead of where it should, which I don't know where it should but apparently it's not your local WSUS servers.


    Louis
    Tuesday, March 1, 2011 11:03 PM
  • Revision 104 still will not install on my Windows Server 2008 R2 x64 VM.  Have not installed 2008 R2 SP1 yet. 

    It failed on a Win2008R2 SP1 system I tried it on earlier this week.... twice.

    Had to use the standalone installer to get a successful installation.

     

    However, there are no known issues with installation on the Windows Server 2008 R2 RTM or Windows Server 2008 SP2, so for those platforms you should re-evaluate your system requirements and installation prerequisites, as well as any possible co-existence issues with other things installed on the target system.


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    Principal/CTO, Onsite Technology Solutions, Houston, Texas
    Microsoft MVP - Software Distribution (2005-2011)
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin
    My Blog: http://onsitechsolutions.spaces.live.com


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    Principal/CTO, Onsite Technology Solutions, Houston, Texas
    Microsoft MVP - Software Distribution (2005-2011)
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin
    My Blog: http://onsitechsolutions.spaces.live.com
    Thursday, March 3, 2011 9:22 PM
  • The main issues then was that if you have GPO's configured to use a WSUS server for updates, then it won't be able to find the WSUS installation when you try to install that role as it looks at your local WSUS servers for the download instead of where it should, which I don't know where it should but apparently it's not your local WSUS servers.
    This is about understanding how the Role Service uses the Dynamic Installer, and ensuring the target machine is properly configured to get that Dynamic Installer from a source that it can get it from -- either Microsoft Update, or a WSUS Server with the Dynamic Installer approved for installation.
    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    Principal/CTO, Onsite Technology Solutions, Houston, Texas
    Microsoft MVP - Software Distribution (2005-2011)
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin
    My Blog: http://onsitechsolutions.spaces.live.com
    Thursday, March 3, 2011 9:28 PM
  • WSUS fails to install on a newly installed server.  I have successfully installed this on another 2008 R2 server and the only difference that I can think of is that newly released 2008 SP1 has been applied to this server.

    Turns out this is a KNOWN ISSUE, but apparently nobody in Redmond thought it important enough to tell the world about the issue.

    Apparently, in violation of every known best practice of packaging I've ever read or considered . . . the existing Dynamic Installer has a metadata dependency on the *RTM* version of Windows Server 2008 R2 and Windows 7 (although one would never use the Dynamic Installer on Windows 7, so go figger as to why that point was made)... and a revision (yet another revision, I note), will be released on March 8th (Patch Tuesday) to fix this issue.

    Still trying to get an answer as to what the purpose of Revision #104 released on Feb 22nd was supposed to be.


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    Principal/CTO, Onsite Technology Solutions, Houston, Texas
    Microsoft MVP - Software Distribution (2005-2011)
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin
    My Blog: http://onsitechsolutions.spaces.live.com
    Thursday, March 3, 2011 9:36 PM
  • not to thread jack, but is SP1 for 2008R2 safe to install on a server already running wsus 3.0 sp2?
    Ok, so I changed my name...you can still call me Tom if you like. It's a...jump...to conclusions...mat.
    My Blog Site: http://tmagnuson.wordpress.com
    Friday, March 4, 2011 3:42 PM
  • not to thread jack, but is SP1 for 2008R2 safe to install on a server already running wsus 3.0 sp2?
    Yes. It runs fine, the issue is just with the Dynamic Installer on a fresh installation. This issue should be resolved by the end of the day tomorrow, after the revised revision is released.
    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    Principal/CTO, Onsite Technology Solutions, Houston, Texas
    Microsoft MVP - Software Distribution (2005-2011)
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin
    My Blog: http://onsitechsolutions.spaces.live.com
    Monday, March 7, 2011 4:35 PM
  • not to thread jack, but is SP1 for 2008R2 safe to install on a server already running wsus 3.0 sp2?
    Yes. It runs fine, the issue is just with the Dynamic Installer on a fresh installation. This issue should be resolved by the end of the day tomorrow, after the revised revision is released.
    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    Principal/CTO, Onsite Technology Solutions, Houston, Texas
    Microsoft MVP - Software Distribution (2005-2011)
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin
    My Blog: http://onsitechsolutions.spaces.live.com

    excellent, thank you!

     

    Tim


    Ok, so I changed my name...you can still call me Tom if you like. It's a...jump...to conclusions...mat.
    My Blog Site: http://tmagnuson.wordpress.com
    Monday, March 7, 2011 4:47 PM
  • I have been hunting high and low for this fix.

    Many thanks!!

    Wednesday, August 3, 2011 8:35 PM
  • I have been hunting high and low for this fix.

    If you have the latest revsion of the WSUS Dynamic Installer approved, or if your server is installing WSUS from an Internet-based connection, you should not have this issue.

    The only way this issue could occur is if the current revision to that Dynamic Installer is not yet approved.

    And the only way that could happen is if somebody turned off the "Auto-approve all revisions for approved updates" option, which is enabled by default.


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    Principal/CTO, Onsite Technology Solutions, Houston, Texas
    Microsoft MVP - Software Distribution (2005-2011)
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin
    My Blog: http://onsitechsolutions.spaces.live.com
    Thursday, August 4, 2011 12:19 AM
  • I know this is an old thread but it is relevant to my issue. I am also having issues with WSUS failing to install. However, the problem with this box is that it is a disconnected network and since this is the first WSUS to be deployed I cannot get the updated installer. I want to be able to use the server manager to do the install but it looks like this may not be possible? I want to avoid having to send software out with the system if the ability to install that software is readily available on the server.
    Monday, February 20, 2012 5:06 PM
  • I want to be able to use the server manager to do the install but it looks like this may not be possible?
    Correct. To install the role via Server Manager requires one of two things:
    1. An active Internet connection (to download the bits from MU), or
    2. A local WSUS server with the WSUS Dynamic Installer approved for a group that contains the target (new) WSUS server.

    An installation of the first WSUS server in a disconnected network requires the standalone installer to be downloaded and executed from the command line (or Windows Explorer).

    ==OR==

    Put the server destined for the disconnected network on the connected network, install it from the connected WSUS server with the Dynamic Installer approved, and then physically move it back to the disconnected server and complete the setup wizard.


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    Principal/CTO, Onsite Technology Solutions, Houston, Texas
    Microsoft MVP - Software Distribution (2005-2012)
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin

    Monday, February 20, 2012 10:28 PM
  • OK, this almost drove me to.....

     . . . anyway, same problem here also, and your download link fixed it, installed fine.

    Thanks for the post


    Thanks Dill . . . . .

    • Proposed as answer by WilliamMeleka Tuesday, November 13, 2012 9:46 PM
    • Unproposed as answer by WilliamMeleka Tuesday, November 13, 2012 9:46 PM
    Wednesday, April 4, 2012 3:56 PM
  • This is what fixed my problem.
    Open CMD and type "gpupdate /force" , you should receive a message stating that it was successful.
    Rebooted the 2008 R2 Server.
    Attempted to Re install the WSUS Role and worked like a charm.
    Hopefully it works for you 2.
    Cheers,



    Tuesday, November 13, 2012 9:50 PM
  • Yep! You are right ! Thank you and those athors of comments. It' working ! I just have unlinked wsus-GP from WSUS machine and I cuold reinstall wsus normally! Thank you very much ! (voturody)
    Tuesday, September 29, 2015 10:47 AM