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Upgrade of Windows 10 v1607 to v1709 blocked the export functionality of our application. RRS feed

  • Question

  • Recently few systems in our organization has done an upgrade of Windows 10 v1607 to v1709 which blocked the export functionality of one of our application. Since it is one kind of reporting and managing tool, we often use that for exporting the details. We were using CSock.dll, with ftp connection for exporting the details from the application to local and now it is not allowing to export.

    • Can anyone help in solving this issue, as this is not an issue at application level and something related to network or update of any of the files?
    • Since the application is developed with Visual Basic front end, and there is no source code available for the CSock.dll, can we have any file added to make the application work?
    • Also, we tried converting from FTP to SFTP transfer, but the kit is not working on C:\Program Files (x86). If we tried to launch the application form kit from "Public" or "C:\" the export functinality is working as expected for the *.txt file format

    Thank you for the early response..!!!

    Wednesday, June 20, 2018 6:59 AM

All replies

  • Hi,

    To help us know more about your issue, here are some questions:

    1. What is the name of the tool?

    2.Have you contact the support of application, checking if it a know issue in windows 10 1709?

    It is suggested that you can uninstall the application and reinstall again. In addition, make sure that you have install all windows updates and install the latest version of the application.

    By default, the exe file of application will be stored in c:\program files. And during feature update, the windows component will be reload and replaced. If the problem still exists after you reinstall the application, then it is possible that there is some compatibility issue between the application and windows 10 1709. Please let me know the results after you trying these steps.

    Thanks for your time.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, June 21, 2018 2:03 AM
  • Hi,

    This is one of the tool\software which is created and managed by us for the organization. The issue started after this update only and we were using CSock.dll, with ftp connection for exporting the details from the application to local and now it is not allowing to export. We tried installing all windows update, uninstalled and installed the software and that did not help out. We also came to the same conclusion that there is some compatibility issue between the application and windows 10 1709.

    • How can we make our application work?
    • Is there any new version of CSock.dll which will support the export working?
    • Is there any other files which can be included in order to make the application export work?
    Thursday, June 21, 2018 8:55 AM
  • Hi,

    What I can think of is to install the windows 10 1803, the latest version of windows.

    We can't reproduce your problem with little information and resource to troubleshoot the problem. The  CSock.dll is developed by yourself, right? Maybe you need to feedback the issue to your development department, checking if they can update the tool. It is suggested that you can confirm the problem with the testing/develop group, they will focus on maintenance the product.

    If you need help to debug this application. You'd better contact the developer forum:

    https://social.msdn.microsoft.com/Forums/windowsdesktop/en-US/home?forum=windbg

    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us.  Thank you for your understanding.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Thursday, June 21, 2018 9:40 AM