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Cannot install Microsoft Office 2010 RRS feed

  • Question

  • Hello everyone,

    During the last week I was trying to re-install  Microsoft Office 2010 Professional without result. I was previously unistall Microsoft office 2010 with success and when I tried to installed it again a probelm occured. I run the .exe file, it started installing the application but when the processing bar became full a message appeared saying that "A problem occured and the Microsoft Office couldnt installed". It didnt specified what exactly was the problem. I did this mutiple of times without result. Can anybody knows why this happened ? Is there any solution? In the past I didnt have such a problem with the installation of Office.

    Thanks 

    Maria

    Monday, February 2, 2015 8:22 AM

Answers

  • Hi Maria,

    The error 1603 is usually caused by the previous programs. Please try to remove all the previous versions of Office program, and then try to install the Office program again.

    A normal uninstallation usually will have some remnants which might cause the problem. Please try to run Microsoft Fix It to complete remove traces from your computer, then try again.

    Regards,

    Ethan Hua
    TechNet Community Support


    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, March 10, 2015 2:03 AM

All replies

  • Office Setup automatically creates log files in your %Temp%   folder. The log files have names that are similar to the following:

    Log file for Log file name
    Setup.exe Microsoft Office Setup(####).txt
    Windows Installer (System Files Update) Microsoft   Office Setup(####)_Task(0001).txt
    Windows Installer (Office installation) Microsoft   Office Setup(####)_Task(0002).txt

    The log file that has the highest number is the log file for the  most recent time that you ran Setup.

    Can you check the logs and post information regarding this problem?


    Come back and mark replies as answer if they help, and help others with the same problem. If this post is helpful please vote it as Helpful on the left side.

    Monday, February 2, 2015 10:25 AM
  • Thanks

    What is the directory of the log files?

    Monday, February 2, 2015 11:47 AM
  • Type in this computer or : %temp% and hit enter. ;)


    Come back and mark replies as answer if they help, and help others with the same problem. If this post is helpful please vote it as Helpful on the left side.

    Monday, February 2, 2015 12:14 PM
  • I found these errors (I hope to be helpful)

    Error: OptionDependency: Indirect dependencies are not supported. Option WISPHidden has a lead WISPFiles which also has 1 leads. 

    Error: Failed to install product: C:\MSOCache\All Users\{91140000-0011-0000-1000-0000000FF1CE}-C\ProPlusrWW.msi ErrorCode: 1603(0x643). 

    Rolling back package: ProPlusrWW
    There appears to be no rollback work to do for package: ProPlusrWW path: C:\MSOCache\All Users\{91140000-0011-0000-1000-0000000FF1CE}-C\ProPlusrWW.msi

    Rolling back package: Office32WW
    Package Office32WW was installed in the chain... uninstalling as part of chain rollback...

    Successfully rolled back install of package: Office32WW path:C:\MSOCache\All Users\{91140000-0011-0000-1000-0000000FF1CE}-C\Office32WW.msi

    Rolling back package: WordMUI.en-us
    Package WordMUI.en-us was installed in the chain... uninstalling as part of chain rollback...

    Resource File Manager : Converted CultureTag [en-US] to LocaleId [1033].
    Catalyst Package Install Rollback (uninstall)...
        Package: WordMUI.en-us

    Stopping running ose
    SystemRestore : Attempting to cancelling System-Restore-Point for Product [Microsoft Office Professional 2010] (with RestorePointType [0, Installed]).

    SystemRestore : Successfully cancelled System-Restore-Point for Product [Microsoft Office Professional 2010] (with RestorePointType [0, Installed]).

    Thanks 

    Maria

    Monday, February 2, 2015 7:52 PM
  • Hi Maria,

    The error 1603 is usually caused by the previous programs. Please try to remove all the previous versions of Office program, and then try to install the Office program again.

    A normal uninstallation usually will have some remnants which might cause the problem. Please try to run Microsoft Fix It to complete remove traces from your computer, then try again.

    Regards,

    Ethan Hua
    TechNet Community Support


    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, March 10, 2015 2:03 AM