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  • Question

  • Hi There,

    I am on the internet and trying to type in a password and a code.  As I hit each letter and Number, it comes up with another letter or no. 

    plus whilst typing suddenly the cursor disappears into another word on the same line or somewhere else on the document.

    This is becoming very irritating.

    Saturday, April 2, 2016 12:33 PM

Answers

  • Hi MrSmudge,

    Based on my understanding, the main issue is when you hit a letter, it comes up with another letter, right?

    Are you using a laptop or a desktop?

    Did this issue only occur when open some specific websites using IE?

    Have you changed any settings before this issue happened?

    .

    If this issue only related to IE, it could be caused by some 3rd party add-ons.

    We could run “iexplore.exe –extoff” command in run dialogue to open IE without add-ons to have a test.

    If the issue persists, please try to reset IE setting to have a test.

    .

    If this issue occurs everywhere when you hit a letter, the reason this issue occurs could be we have activated the Num Lock function.

    We could open On-Screen Keyboard, then hit the letter on On-Screen Keyboard to have a test.

    If the issue persists, please try to run antivirus to scan your system.

    Also, please try to boot into clean boot mode to have a test.

    https://support.microsoft.com/en-us/kb/929135

    .

    Best regards.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.



    Tuesday, April 5, 2016 10:31 AM