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IE 11 "has stopped working" immediately upon start RRS feed

  • Question

  • Today I attempted to open IE and immediately get the window saying that it has stopped working. There is no error message and I am not able to access IE online or off. Event viewer shows this error (which upon searching the exception code, there isn't any information):

    Log Name:      Application
    Source:        Application Error
    Date:          2/20/2015 11:24:41 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Desktop1
    Description:
    Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17416, time stamp: 0x5452eed9
    Faulting module name: IPSEng32.dll, version: 14.2.1.9, time stamp: 0x54c8223b
    Exception code: 0xc0000409
    Fault offset: 0x000c61d0
    Faulting process id: 0xea8
    Faulting application start time: 0x01d04d9f13221a20
    Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    Faulting module path: C:\Program Files (x86)\Norton 360\NortonData\21.6.0.32\Definitions\IPSDefs\20150220.001_182\IPSEng32.dll
    Report Id: 50d71c7c-b992-11e4-828d-d0509946658a
    Faulting package full name: 
    Faulting package-relative application ID: 
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2015-02-21T06:24:41.000000000Z" />
        <EventRecordID>14974</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Desktop1</Computer>
        <Security />
      </System>
      <EventData>
        <Data>IEXPLORE.EXE</Data>
        <Data>11.0.9600.17416</Data>
        <Data>5452eed9</Data>
        <Data>IPSEng32.dll</Data>
        <Data>14.2.1.9</Data>
        <Data>54c8223b</Data>
        <Data>c0000409</Data>
        <Data>000c61d0</Data>
        <Data>ea8</Data>
        <Data>01d04d9f13221a20</Data>
        <Data>C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE</Data>
        <Data>C:\Program Files (x86)\Norton 360\NortonData\21.6.0.32\Definitions\IPSDefs\20150220.001_182\IPSEng32.dll</Data>
        <Data>50d71c7c-b992-11e4-828d-d0509946658a</Data>
        <Data>
        </Data>
        <Data>
        </Data>
      </EventData>
    </Event>

    I have attempted to reset IE with no success. There have been no new software installed/downloaded except Microsoft updates. I attempted a restored point roll back but that had no affect and the problem continues. I also shut down Norton anti-virus with no change. I am running Windows 8.1 and everything was working fine the last time the computer was running. Any suggestions?


    • Edited by dpd95058 Saturday, February 21, 2015 7:53 AM
    Saturday, February 21, 2015 7:48 AM

Answers

  • We have a solution!

    From the Norton forums:

    Go to Control Panel, Internet Options
    On the Advance tab, under group security enable these two Options
    "Enable 64 bit processes for enhanced protected mode"
    and
    "Enable enhanced protected mode"

    This worked like a charm. Note: You will need to reboot after enabling protected mode.

    Saturday, February 21, 2015 9:23 AM

All replies

  • Same here.  The "app" version of the IE works fine.
    • Edited by Z789 Saturday, February 21, 2015 7:59 AM
    • Proposed as answer by Gopi Sheth Tuesday, February 9, 2016 2:11 PM
    Saturday, February 21, 2015 7:58 AM
  • The problem is in Norton Antivirus / Norton Security - Intrusion Prevention - IPSeng32.dll, and was caused by a Live update on 20 February. Symantec is aware of the problem and is working on a fix (ETR unknown). The only way I know of to workaround it in IE is to completely uninstall Norton. IE will then work again. Symantec's answer is to use Chrome, but I reject that as a solution.
    • Proposed as answer by HeatherRMag Saturday, February 21, 2015 9:07 AM
    • Unproposed as answer by HeatherRMag Saturday, February 21, 2015 4:35 PM
    Saturday, February 21, 2015 8:23 AM
  • Same here. Big problem, as my company's log in only supports Explorer, not chrome, so I cant log in anymore. Trouble is, if I deinstall Norton, I cant log in either, as they scan my computer for an anti virus software.....I hope Norton fixes this quickly!
    Saturday, February 21, 2015 8:44 AM
  • I got exactly same problem with SEP.Cloud. Uninstalling SEP will return IE to normal state. It is really a sad thing to know there is no other better workaround. Most organisations run IE for lotta web based apps. 


    Saturday, February 21, 2015 8:54 AM
  • Ugh. This has been happening to me, too. I was wondering what did it. I guess I need to go hit Norton's forums and see what's happening.

    On the downside, I've been trying to fix this all evening. A lot of time wasted.

    On the bright side, I now know that my IE is pretty much pristine - I did ALL the troubleshooting tips on the site! It's as close to factory spec now as it can get without a clean wipe and re-install of Windows.

    Saturday, February 21, 2015 9:03 AM
  • We have a solution!

    From the Norton forums:

    Go to Control Panel, Internet Options
    On the Advance tab, under group security enable these two Options
    "Enable 64 bit processes for enhanced protected mode"
    and
    "Enable enhanced protected mode"

    This worked like a charm. Note: You will need to reboot after enabling protected mode.

    Saturday, February 21, 2015 9:23 AM
  • HeatherRMag's Soln worked for me...

    BTW... I didn't reboot....

    Thanks


    Saturday, February 21, 2015 9:33 AM
  • not working even i reboot

    Saturday, February 21, 2015 9:41 AM
  • not working even i reboot

    Faulting application name: iexplore.exe, version: 8.0.7601.18595, time stamp: 0x54221028
    Faulting module name: IPSEng32.dll, version: 14.2.1.9, time stamp: 0x54c8223b
    Exception code: 0xc0000417
    Fault offset: 0x000c61e2
    Faulting process id: 0x16d8
    Faulting application start time: 0x01d04dbadd6aa815
    Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Faulting module path: C:\Program Files (x86)\Norton Internet Security\NortonData\21.6.0.32\Definitions\IPSDefs\20150220.001\IPSEng32.dll
    Report Id: 1ba3a425-b9ae-11e4-8a78-8086f260ced9
    Saturday, February 21, 2015 9:45 AM
  • This Option are missing in Advanced 

    "Enable 64 bit processes for enhanced protected mode"
    and
    "Enable enhanced protected mode"

    This worked like a charm. Note: You will need to reboot after enabling protected mode.

    Saturday, February 21, 2015 9:49 AM
  • Thanks Heather! The proposed solution works for now. We had this issue with Norton and IE11 on Windows 8.1.
    Saturday, February 21, 2015 10:16 AM
  • Worked like a champ! :)
    Saturday, February 21, 2015 10:37 AM
  • Merci beaucoup ! Works fine for me. Nevertheless, several modules de activated, including Java and Norton Vulnerability Protection, due to enhanced security.
    Saturday, February 21, 2015 10:52 AM
  • Thank you i resolving with your indication.

    Gil.

    Saturday, February 21, 2015 11:07 AM
  • Worked for me, as well.  Thanks!
    Saturday, February 21, 2015 11:15 AM
  • Hello,

    Sorry for the trouble. I am Vineeth and I am from the Norton Support team.

    We have fixed the problem now. If you still see this, please run LiveUpdate until no more updates.

    I apologize for the inconvenience caused.

    Thanks!

    Vineeth
    Norton Support

    Saturday, February 21, 2015 2:26 PM
  • Yes, my IE resume after today's update an hour ago. 
    Saturday, February 21, 2015 3:30 PM
  • I'm just glad it was fixed. And, yes, I tested the new update by disabling enhanced protected mode. It works now. 

    Thank you for being on the ball!

    Saturday, February 21, 2015 3:53 PM
  • new Norton update fixed the problem on Feb 21 2015

    it was a Norton problem

    Saturday, February 21, 2015 5:53 PM
  • Thanks for everyone's input and help!
    Saturday, February 21, 2015 8:19 PM