Skype for business quality is bad

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  First of all, I would suggest you find out the root cause(s) of poor call quality issue(s) before you look into where exactly you need to improve. 

  There are two tools in the Office365 portal that can help find out and assess what's causing poor call quality. They are easy to use , Microsoft has plenty of documents on them. 

  Office365 admin portal > SFB > Tools > Skype for Business Online Call Quality Dashboard 

  Office365 admin portal > SFB > Tools > Skype for Business Call Analytics (Preview) 

  • Proposed as answer by Alice-Wang Monday, October 30, 2017 2:54 AM

  Sunday, October 29, 2017 6:55 AM
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  Hi Henry2050,

  Please try to use another network environment test if there is the same issue.

  I will share a document about Turning on and using Call Quality Dashboard for Microsoft Teams and Skype for Business Online
  https://support.office.com/en-us/article/Turning-on-and-using-Call-Quality-Dashboard-for-Microsoft-Teams-and-Skype-for-Business-Online-553fa13c-92d2-4d5c-a3d5-41a073cb047c

  Another document about poor quality
  https://support.microsoft.com/en-us/help/2386655/you-experience-poor-audio-or-video-quality-in-skype-for-business-onlin

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  Regards,
  

  Alice Wang

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  • Proposed as answer by Alice-Wang Wednesday, November 1, 2017 8:59 AM
  • Marked as answer by Henry2050 Monday, December 11, 2017 10:24 AM

  Monday, October 30, 2017 5:44 AM