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Editing office documents results in opening the documents in READ-ONLY mode - Only in Citrix

    Question

  • Hi,

    While opening the office (word, ppt, excel...) documents present in SharePoint online document libraries in Edit mode results in opening the documents in READ-ONLY mode. Also the document is loading very slowly while this issue occurs. This issue is observed only in Citrix environment. Also, it occurring during peak utilization times for around 4 hours. 

    Also, noticed that number of citrix user instances per server during that time is around 20. This has made us to think if there is any limit on open office connections per host system that is causing this peculiar issue.

    Can someone shed some light on this.

    Thanks.

    Regards,

    Pradeep Nulu

    Tuesday, October 4, 2016 2:49 AM

All replies

  • Hi Pradeep,

    You can track the request using fiddler and check what happens when the issue happens and compare the results when the issue does not happen.

    Best Regards,

    Victoria

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    Wednesday, October 5, 2016 2:41 AM
    Moderator