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IE11 installation fails with error code 4007 (USER_ERROR_MISSING_REQUIRED_PREREQUISITE) RRS feed

  • Question

  • Hello there

    I'm having troubles with the installation of IE11 on Win7 over software deployment: Some clients fail with the error code 4007: USER_ERROR_MISSING_REQUIRED_PREREQUISITE

    All prerequired updates for IE11 (http://support.microsoft.com/kb/2847882/en) are approved for installation:

    • 2729094
    • 2731771
    • 2533623
    • 2670838
    • 2786081
    • 2834140

    However, KB2731771 will not install on the clients with the status: Not applicable. I think, this might cause the problem and I'm wondering, why this update will not install.

    Thank you for your ideas and advise.

    Cheers,

    Simon

    Thursday, October 23, 2014 9:18 AM

Answers

  • Hi,

    For Windows update 2731771, please make sure that you've approved the right version for your clients, x86 package or x64 package.

    The error indicates that the failed IE installation is caused by the failed prerequisite, so as Alex_zz mentioned, we can refer to the ie 11 main log to find more detailed information, you can also locate to

    %windir%\logs\cbs

    %windir%\Windowsupdate.log

    to find the detailed information of the failed update.


    Yolanda Zhu
    TechNet Community Support

    Friday, October 24, 2014 3:00 AM
    Moderator

All replies

  • look into (or post here if you need help) c:\Windows\IE11_main.log
    Thursday, October 23, 2014 7:53 PM
  • Hi,

    For Windows update 2731771, please make sure that you've approved the right version for your clients, x86 package or x64 package.

    The error indicates that the failed IE installation is caused by the failed prerequisite, so as Alex_zz mentioned, we can refer to the ie 11 main log to find more detailed information, you can also locate to

    %windir%\logs\cbs

    %windir%\Windowsupdate.log

    to find the detailed information of the failed update.


    Yolanda Zhu
    TechNet Community Support

    Friday, October 24, 2014 3:00 AM
    Moderator