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Microsoft lync client can make calls but not receive them RRS feed

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    So I have our Lync server all set up…I can make outgoing calls, but I cannot receive them on my client. I have the URI fully populated with my direct line. Why can’t I receive calls?  I have this integrated with my call manager as well.

    Wednesday, March 7, 2012 7:00 PM

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    hi,

    Also make sure that you have told cisco guys the mediation server litsening ports. if you can go to topology builder and check what is your litsening port and ask your cisco guy to send traffic on this port

    hope above helps.

    If answer is helpful, please hit the green arrow on the left, or mark as answer. Salahuddin | Blogs:http://salahuddinkhatri.wordpress.com | MCITP Microsoft Lync

    • Proposed as answer by Cisc0tek Friday, March 9, 2012 2:01 AM
    • Marked as answer by JoelF12 Saturday, March 10, 2012 6:28 PM
    Thursday, March 8, 2012 10:08 PM

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    Hi,

    It is hard to say without having so much information any how

    Which call manager you have integrated with let us know the make and model with version

    what do you mean by uri fully populated with my client line

    try to enable logging and then check what exactly is happening

    have you created dial plans voice policies routes and usages

    have you told your call manager guys your mediation server litsening ports

    what error you are receiving while other party makes a call

    If answer is helpful, please hit the green arrow on the left, or mark as answer. Salahuddin | Blogs:http://salahuddinkhatri.wordpress.com | MCITP Microsoft Lync

    Wednesday, March 7, 2012 8:25 PM
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    My environment looks like this…Lync Fe Svr----SIP TRUNK----Cisco Call Manager 7.1-----ISR 2811 gateway----PSTN

    I can make outgoing calls through my lync client. So yes, I have dial plan, voice policy, etc …set up.

    However, inbound calls do not ever reach my Lync client. The calls get up to my IP phone and stop…never get to my client.  I have configured the mobility feature on UC for remote destination, which should allow my IP phone, and lync client to ring using the same DID simultaneously.  The URI…in the control panel of the lync server under users…I populated it with my full e.164 phone number.

     

    Thursday, March 8, 2012 4:31 PM
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    hi,

    i assume your lync numbers and cisco ip phone numbers are different. i am not so much in to the cisco but if uc remote destination works like this then it is ok.

    Also if you can turn on logging tool in lync and see that either request is coming to lync or not. also make sure that in cisco your mediation server litsening port is the same which you have defined in topology builder.

    you can enable lync logging with the help of http://www.ultimate-communications.com/2010/11/how-to-troubleshoot-lync-using-lync-server-logging-tool-snooper-v4/ 

    If answer is helpful, please hit the green arrow on the left, or mark as answer. Salahuddin | Blogs:http://salahuddinkhatri.wordpress.com | MCITP Microsoft Lync

    • Proposed as answer by Sharon.Shen Friday, March 9, 2012 5:53 AM
    Thursday, March 8, 2012 4:43 PM
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    hi,

    Also make sure that you have told cisco guys the mediation server litsening ports. if you can go to topology builder and check what is your litsening port and ask your cisco guy to send traffic on this port

    hope above helps.

    If answer is helpful, please hit the green arrow on the left, or mark as answer. Salahuddin | Blogs:http://salahuddinkhatri.wordpress.com | MCITP Microsoft Lync

    • Proposed as answer by Cisc0tek Friday, March 9, 2012 2:01 AM
    • Marked as answer by JoelF12 Saturday, March 10, 2012 6:28 PM
    Thursday, March 8, 2012 10:08 PM
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    When you say the call is getting to your 'Lync IP phone' I assume you mean a Polycom hard phone or whatever.  If the call is getting to that but you are not seeing the toast on your desktop I may know what the problem is.  Is your phone connected to the computer via USB ?
    Friday, March 9, 2012 2:03 AM
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    Hi,

    1. Please try to check mediation server listening ports.

    2. Please also make sure do populate the telephone number field in AD user’s account. Please refer to the following link to verify if LineURI is set correctly.

    http://www.lynclog.com/2011/05/enterprise-voice-lync-2010-one-of-many.html

    3. Would you please check your configuration of CUCM routing? Here is the information about configuring Cisco Unified Communications Manager 7.1:

    http://blogs.technet.com/b/drrez/archive/2010/10/12/direct-sip-cisco-unified-communications-manager-7-1.aspx

    Another more information just for your reference:

    http://blog.unplugthepbx.com/2011/03/16/integrating-microsoft-lync-and-cisco-unified-communication-manager-part-3-configuring-cucm-to-route-calls-to-lync/

    Regards,
    Kent

    • Proposed as answer by Sharon.Shen Friday, March 9, 2012 5:53 AM
    Friday, March 9, 2012 3:27 AM
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    Cisc0tek-

    I was hoping to pick your brain on the USB theory.  I am having the same problem and the softphone is connected USB - can you give any insight?

    Wednesday, April 30, 2014 1:50 PM