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Blue Screen problems. Please help. RRS feed

  • Question

  • I am running Windows 7 Pro 64bit. Every 2 weeks or so, I have a message that windows recovered from an unexpected shutdown. Most of the time it happens when I am not using the computer. This time it happened when exporting a file using a new program, "Mixed in Key 5". Here are the technical details from the last crash:

    Source
    Windows

    Summary
    Shut down unexpectedly

    Date
    ‎10/‎3/‎2011 9:56 PM

    Status
    Report sent

    Problem signature
    Problem Event Name:    BlueScreen
    OS Version:    6.1.7601.2.1.0.256.48
    Locale ID:    1033

    Extra information about the problem
    BCCode:    1a
    BCP1:    0000000000041790
    BCP2:    FFFFFA80036B85F0
    BCP3:    000000000000FFFF
    BCP4:    0000000000000000
    OS Version:    6_1_7601
    Service Pack:    1_0
    Product:    256_1
    Bucket ID:    X64_0x1a_41790_win32k!SURFACE::Map+175
    Server information:    561e9bdf-49da-49a7-9280-dd800d28684e

     

    I have also uploaded any dump files that I have from all of my crashes. I hope this link works.

    https://skydrive.live.com/redir.aspx?cid=3d05bf23c2746c26&resid=3D05BF23C2746C26!116

    Any help is greatly appreciated. Let me know what other info I can provide.

    Thanks,

    Peter

    Tuesday, October 4, 2011 5:42 AM

Answers

  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    MEMORY_MANAGEMENT (1a)
        # Any other values for parameter 1 must be individually examined.
    Arguments:
    Arg1: 0000000000041790, The subtype of the bugcheck.
    Arg2: fffffa80036b85f0
    Arg3: 000000000000ffff
    Arg4: 0000000000000000

    Debugging Details:
    ------------------


    BUGCHECK_STR:  0x1a_41790

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

    PROCESS_NAME:  MixedInKey.exe

    CURRENT_IRQL:  0

    LAST_CONTROL_TRANSFER:  from fffff80002f50150 to fffff80002ee0c40

    STACK_TEXT: 
    fffff880`025d4378 fffff800`02f50150 : 00000000`0000001a 00000000`00041790 fffffa80`036b85f0 00000000`0000ffff : nt!KeBugCheckEx
    fffff880`025d4380 fffff800`02f14569 : 00000000`00000000 00000000`0f32bfff 00000099`00000000 0000009a`00000228 : nt! ?? ::FNODOBFM::`string'+0x36024
    fffff880`025d4540 fffff800`031f8221 : fffffa80`059c63c0 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MiRemoveMappedView+0xd9
    fffff880`025d4660 fffff960`001742c5 : 00000000`00000001 fffffa80`04750810 fffff900`00000001 fffff960`002e4300 : nt!MiUnmapViewOfSection+0x1b1
    fffff880`025d4720 fffff960`0017560b : 00000000`00000000 fffff880`025d4808 fffffa80`04750770 fffffa80`04750bd0 : win32k!SURFACE::Map+0x175
    fffff880`025d4770 fffff960`00296951 : 00000000`00000000 fffffa80`04750770 fffffa80`04750bd0 00000000`00000000 : win32k!SURFREFVIEW::bMap+0x1b
    fffff880`025d47a0 fffff960`001f5afa : fffff900`c00c0010 00000000`0007048e 00000000`0000022e 000000b9`00000260 : win32k!GrePtInSprite+0x1cd
    fffff880`025d4880 fffff960`00156bfa : 000000b9`00000260 000000b9`00000260 00000000`00000000 fffff800`03056e80 : win32k!DCESpeedHitTest+0x1a6
    fffff880`025d48f0 fffff960`001bbe4c : 00000000`00000000 ffffffff`00000000 000000b9`00000260 fffff960`0018325f : win32k!zzzSetFMouseMoved+0x72
    fffff880`025d4a60 fffff960`00183c24 : 00000000`00000000 fffff960`003a3cb0 00000000`00000004 00000000`00000003 : win32k!ProcessQueuedMouseEvents+0x27c
    fffff880`025d4af0 fffff960`001147ac : fffffa80`0000007b 00000000`0000000f fffff880`00000003 ffffffff`800002d4 : win32k!RawInputThread+0x878
    fffff880`025d4bc0 fffff960`0019469a : fffffa80`00000002 fffff880`02580f40 00000000`00000020 00000000`00000000 : win32k!xxxCreateSystemThreads+0x58
    fffff880`025d4bf0 fffff800`02edfed3 : fffffa80`041c4980 00000000`00000004 000007ff`fffae000 00000000`00000000 : win32k!NtUserCallNoParam+0x36
    fffff880`025d4c20 000007fe`fca01eea : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`017df958 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7fe`fca01eea


    STACK_COMMAND:  kb

    FOLLOWUP_IP:
    win32k!SURFACE::Map+175
    fffff960`001742c5 8b4574          mov     eax,dword ptr [rbp+74h]

    SYMBOL_STACK_INDEX:  4

    SYMBOL_NAME:  win32k!SURFACE::Map+175

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: win32k

    IMAGE_NAME:  win32k.sys

    DEBUG_FLR_IMAGE_TIMESTAMP:  4df2dbd1

    FAILURE_BUCKET_ID:  X64_0x1a_41790_win32k!SURFACE::Map+175

    BUCKET_ID:  X64_0x1a_41790_win32k!SURFACE::Map+175

    Followup: MachineOwner

    ------------------------------------------------------------------------------------------------

    Bug Check Code 0x1A: http://msdn.microsoft.com/en-us/library/ff557391(v=VS.85).aspx

    Please run memtest86+ to check that all is okay with your RAM. If an error was detected then replace the faulty RAM or contact your manufacturer Technical Support.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer 

    • Marked as answer by Juke Chou Wednesday, October 26, 2011 3:17 AM
    Tuesday, October 4, 2011 7:44 AM
  • Thanks Mr X,

    I ran the memtest86+ as requested. I read that I should run each memory stick separately, which I did first. Both sticks came up with no errors but the strange part is the memory I ran in slot 1, read as 400 MHz (DDR800) and the test I ran with the memory in the second slot read 200MHz (DDR400). They are both DDR800 memory sticks. If I switch memory sticks, the speed corresponds to the slot in the motherboard. I don't know if this is normal for a motherboard to read slot 2 slower if there is no stick in slot 1.

    Also, I ran the test with both cards in the motherboard to see. There both memory sticks read 400MHz (DDR800) but I started getting multiple errors. My motherboard is a Gigabyte GA-MA785GM-US2H and my processor is an AMD Phenom II X3 720.

    I hope I explained everything correctly. Please let me know if you think it really is the memory or maybe something else.

    Thanks again for all of you help.

    Peter

    I think that it will be better to contact your manufactuer Technical Support to check that with it.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    • Marked as answer by Juke Chou Wednesday, October 26, 2011 3:17 AM
    Wednesday, October 5, 2011 6:55 AM

All replies

  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    MEMORY_MANAGEMENT (1a)
        # Any other values for parameter 1 must be individually examined.
    Arguments:
    Arg1: 0000000000041790, The subtype of the bugcheck.
    Arg2: fffffa80036b85f0
    Arg3: 000000000000ffff
    Arg4: 0000000000000000

    Debugging Details:
    ------------------


    BUGCHECK_STR:  0x1a_41790

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

    PROCESS_NAME:  MixedInKey.exe

    CURRENT_IRQL:  0

    LAST_CONTROL_TRANSFER:  from fffff80002f50150 to fffff80002ee0c40

    STACK_TEXT: 
    fffff880`025d4378 fffff800`02f50150 : 00000000`0000001a 00000000`00041790 fffffa80`036b85f0 00000000`0000ffff : nt!KeBugCheckEx
    fffff880`025d4380 fffff800`02f14569 : 00000000`00000000 00000000`0f32bfff 00000099`00000000 0000009a`00000228 : nt! ?? ::FNODOBFM::`string'+0x36024
    fffff880`025d4540 fffff800`031f8221 : fffffa80`059c63c0 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MiRemoveMappedView+0xd9
    fffff880`025d4660 fffff960`001742c5 : 00000000`00000001 fffffa80`04750810 fffff900`00000001 fffff960`002e4300 : nt!MiUnmapViewOfSection+0x1b1
    fffff880`025d4720 fffff960`0017560b : 00000000`00000000 fffff880`025d4808 fffffa80`04750770 fffffa80`04750bd0 : win32k!SURFACE::Map+0x175
    fffff880`025d4770 fffff960`00296951 : 00000000`00000000 fffffa80`04750770 fffffa80`04750bd0 00000000`00000000 : win32k!SURFREFVIEW::bMap+0x1b
    fffff880`025d47a0 fffff960`001f5afa : fffff900`c00c0010 00000000`0007048e 00000000`0000022e 000000b9`00000260 : win32k!GrePtInSprite+0x1cd
    fffff880`025d4880 fffff960`00156bfa : 000000b9`00000260 000000b9`00000260 00000000`00000000 fffff800`03056e80 : win32k!DCESpeedHitTest+0x1a6
    fffff880`025d48f0 fffff960`001bbe4c : 00000000`00000000 ffffffff`00000000 000000b9`00000260 fffff960`0018325f : win32k!zzzSetFMouseMoved+0x72
    fffff880`025d4a60 fffff960`00183c24 : 00000000`00000000 fffff960`003a3cb0 00000000`00000004 00000000`00000003 : win32k!ProcessQueuedMouseEvents+0x27c
    fffff880`025d4af0 fffff960`001147ac : fffffa80`0000007b 00000000`0000000f fffff880`00000003 ffffffff`800002d4 : win32k!RawInputThread+0x878
    fffff880`025d4bc0 fffff960`0019469a : fffffa80`00000002 fffff880`02580f40 00000000`00000020 00000000`00000000 : win32k!xxxCreateSystemThreads+0x58
    fffff880`025d4bf0 fffff800`02edfed3 : fffffa80`041c4980 00000000`00000004 000007ff`fffae000 00000000`00000000 : win32k!NtUserCallNoParam+0x36
    fffff880`025d4c20 000007fe`fca01eea : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`017df958 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7fe`fca01eea


    STACK_COMMAND:  kb

    FOLLOWUP_IP:
    win32k!SURFACE::Map+175
    fffff960`001742c5 8b4574          mov     eax,dword ptr [rbp+74h]

    SYMBOL_STACK_INDEX:  4

    SYMBOL_NAME:  win32k!SURFACE::Map+175

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: win32k

    IMAGE_NAME:  win32k.sys

    DEBUG_FLR_IMAGE_TIMESTAMP:  4df2dbd1

    FAILURE_BUCKET_ID:  X64_0x1a_41790_win32k!SURFACE::Map+175

    BUCKET_ID:  X64_0x1a_41790_win32k!SURFACE::Map+175

    Followup: MachineOwner

    ------------------------------------------------------------------------------------------------

    Bug Check Code 0x1A: http://msdn.microsoft.com/en-us/library/ff557391(v=VS.85).aspx

    Please run memtest86+ to check that all is okay with your RAM. If an error was detected then replace the faulty RAM or contact your manufacturer Technical Support.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer 

    • Marked as answer by Juke Chou Wednesday, October 26, 2011 3:17 AM
    Tuesday, October 4, 2011 7:44 AM
  • Thanks Mr X,

    I ran the memtest86+ as requested. I read that I should run each memory stick separately, which I did first. Both sticks came up with no errors but the strange part is the memory I ran in slot 1, read as 400 MHz (DDR800) and the test I ran with the memory in the second slot read 200MHz (DDR400). They are both DDR800 memory sticks. If I switch memory sticks, the speed corresponds to the slot in the motherboard. I don't know if this is normal for a motherboard to read slot 2 slower if there is no stick in slot 1.

    Also, I ran the test with both cards in the motherboard to see. There both memory sticks read 400MHz (DDR800) but I started getting multiple errors. My motherboard is a Gigabyte GA-MA785GM-US2H and my processor is an AMD Phenom II X3 720.

    I hope I explained everything correctly. Please let me know if you think it really is the memory or maybe something else.

    Thanks again for all of you help.

    Peter

    Tuesday, October 4, 2011 11:51 PM
  • Thanks Mr X,

    I ran the memtest86+ as requested. I read that I should run each memory stick separately, which I did first. Both sticks came up with no errors but the strange part is the memory I ran in slot 1, read as 400 MHz (DDR800) and the test I ran with the memory in the second slot read 200MHz (DDR400). They are both DDR800 memory sticks. If I switch memory sticks, the speed corresponds to the slot in the motherboard. I don't know if this is normal for a motherboard to read slot 2 slower if there is no stick in slot 1.

    Also, I ran the test with both cards in the motherboard to see. There both memory sticks read 400MHz (DDR800) but I started getting multiple errors. My motherboard is a Gigabyte GA-MA785GM-US2H and my processor is an AMD Phenom II X3 720.

    I hope I explained everything correctly. Please let me know if you think it really is the memory or maybe something else.

    Thanks again for all of you help.

    Peter

    I think that it will be better to contact your manufactuer Technical Support to check that with it.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    • Marked as answer by Juke Chou Wednesday, October 26, 2011 3:17 AM
    Wednesday, October 5, 2011 6:55 AM