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Polycom vx3000 Lync Phone Edition Presense RRS feed

  • Question

  • Trying to research/discover how the LPE polycom phones are supposed to work with presence.

    Lync Server 2013, LPE load 4.0.7577.4455

    When the rooms with the LPE devices are not in use, they show either Away or inactive for the status regardless if there is a meeting scheduled or not.  The only time the presence works is when you activate the phone either to join a meeting, or to make a routine call.

    This is causing confusion because we do not know if the room has a meeting scheduled until you being using the device.

    Is this normal behavior?

    Monday, March 30, 2015 7:33 PM

Answers

  • That is it's normal behaviour. If you unlock it, it'll show as available. There's no option to make it stay available. Even when a meeting scheduled, it'll show "In a Meeting" if some one interact with it. and then will goes "Away" once the threshold is reached. This is the same situation for all Lync optimised devices and not only CX3000


    http://thamaraw.com

    • Proposed as answer by Eric_YangK Tuesday, March 31, 2015 3:18 AM
    • Marked as answer by Eric_YangK Tuesday, April 7, 2015 5:37 AM
    Monday, March 30, 2015 11:50 PM