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Computer Virus Problem RRS feed

  • Question

  • Hi I think viruses causes my computer crashes down. I am unable to type anything. Can anybody help me?
    Thursday, October 21, 2010 3:31 PM

Answers

  • Which operating system is installed on the computer? Is it a Server operating system or a client system? Please understand that we only discuss pure Exchange question in this forum. Regarding to the virus and crashed system issue, you may need create a new thread in the operating system’s forum.

     

    Meanwhile, if the issue is caused by virus, I suggest you update the virus definition of your antivirus program and run a complete scanning. If the current antivirus program does not work, you can try to use Microsoft Security Essentials.

     

    Thanks.


    Novak Wu-MSFT
    • Marked as answer by Novak Wu Friday, October 29, 2010 9:11 AM
    Monday, October 25, 2010 6:40 AM

All replies

  • Run your anti-virus software often to prevent getting a worm virus. If it tells you that you have one, follow the steps to remove the worm right away.

    Choose the "Clean-up" option that is available depending on the anti-virus software you use.

    Run your anti-virus tool again to make sure the worm is removed. If it isn't press "Delete" again and repeat this step until the worm has been successfully eliminated.

    Remove the worm virus manually when the anti-virus tool advises it can not delete it.

    Follow the instructions on the next page. This will take you to the Security Bulletin for that worm. Apply the patch by clicking on it and then follow the on-screen instructions step by step to remove the worm you have.

    Double check to make sure the worm is gone. Run your anti-virus software again until it tells you your computer is clean.

    http://antivirus.iyogi.net/virus-removal/how-to-remove-trojan-virus.html

    Friday, October 22, 2010 7:41 AM
  • What the exactly problem is? if cann't type anything it might be keyboard problem. First try to resolve this problem.

     

    If keyboard is not the problem then run antivirus program. Don't own an antivirus software just download malwarebytes and run it in safe mode. you are fixed.

    Friday, October 22, 2010 10:14 AM
  • Which operating system is installed on the computer? Is it a Server operating system or a client system? Please understand that we only discuss pure Exchange question in this forum. Regarding to the virus and crashed system issue, you may need create a new thread in the operating system’s forum.

     

    Meanwhile, if the issue is caused by virus, I suggest you update the virus definition of your antivirus program and run a complete scanning. If the current antivirus program does not work, you can try to use Microsoft Security Essentials.

     

    Thanks.


    Novak Wu-MSFT
    • Marked as answer by Novak Wu Friday, October 29, 2010 9:11 AM
    Monday, October 25, 2010 6:40 AM