Windows 7 64 bit Enterprise edition crashed and failed to load user profile RRS feed

  • Question

  • My Office Users Windows 7 64bit laptops  (2 laptops)has crashed last week in a similar way.

    Laptop suddenly turned off and went to repair mode. After the auto repair the domain profile has been corrupted and unable to login.

    when i logged with local account i saw that all the application has wiped off and windows asking for activate.

    Luckily i copied user data from c:\users\ desktop.  documents, pictures, videos etc...

    anybody can advise how to prevent this type of crash, also advise best method to recover the profile back after this kind of crash.


    Thanks & Regards Rajesh

    Thursday, November 19, 2015 11:29 AM


  • Hi Rajesh,

    Thank you for your question

    Are there any updates on 2 Laptops (or new installed software)?

    Are there any errors in application log?

    We could do the following steps for troubleshooting:

    1. Rebuild the Windows profile
    2. Update Windows and drivers to the lasted
    3. Do a clean boot by the following link: https://support.microsoft.com/en-us/kb/929135
    4. Scan the PC by the following link: http://blogs.microsoft.com/cybertrust/2012/11/15/microsofts-free-security-tools-microsoft-safety-scanner/ 

    Best Regard,

    Jim Xu

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Jim Xu
    TechNet Community Support

    • Proposed as answer by jim-xu Wednesday, December 2, 2015 4:37 AM
    • Marked as answer by Michael_LS Thursday, December 3, 2015 5:14 AM
    Friday, November 20, 2015 5:54 AM