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windows failed to start.A recent hardware or software change might be the cause. RRS feed

  • Question

  • I have seen posts about this but I have no Windows Vista CD to use to reboot. I have tried almost everything... nothin works... I can see the arrow of my mouse on my laptop now but it still does not display the log on screen.

     

    I don't care about the laptop...I just want all my photos, music and work files... I've heard files can be taken off and saved into an external hardrive or something....any suggestions?

     

    Regards,

     

    • Moved by Carey FrischMVP Thursday, November 3, 2011 6:08 PM Moved to more appropriate forum category (From:Windows Vista Service Packs/Windows Server 2008 Service Packs)
    Thursday, November 3, 2011 9:39 AM

Answers

  • Hi,

    You can take youre hard disk out of you're laptop and buy a IDE to USB or SATA to USB to recovery you're photos.

     


    Microsoft Certified Technology Specialist: SharePoint 2010, Configuring
    • Proposed as answer by Sabrina Shen Friday, November 4, 2011 8:12 AM
    • Marked as answer by Sabrina Shen Wednesday, November 9, 2011 4:12 AM
    Thursday, November 3, 2011 7:35 PM
  • Hi,

     

    Is it able to boot into safe mode?

     

    Is it able to try the following method to troubleshoot the issue?

     

    Startup Repair from the Windows Recovery Environment (WinRE)

    ----------------------------------------

    1. Insert the Windows Vista installation disc into the disc drive, and then start the computer. 

    2. Press a key when the message indicating "Press any key to boot from CD or DVD …". appears.

    3. Select a language, a time and currency, and a keyboard or input method, and then click Next. 

    4. Click Repair your computer. 

    5. In the System Recovery Options dialog box, choose the drive of your Windows installation and click Next. 

    6. At the System Recovery Options Dialog Box, click on Repair your computer.

    7. Click the operating system that you want to repair, and then click Next.

    8. In the System Recovery Options dialog box, click Startup Repair.

     

    Please continue with the following instructions if the above suggestion does not help:

     

    1. Put the Windows Vista installation disc in the disc drive, and then start the computer. 

    2. Press a key when the message indicating "Press any key to boot from CD or DVD …" appears.

    3. Select a language, a time, a currency, and a keyboard or another input method, and then click Next

    4. Click Repair your computer

    5. (Click the operating system that you want to repair), and then click Next

    6. In the System Recovery Options dialog box, click Command Prompt

    7. Type "chkdsk /F C:" (without quotation marks) and click Enter.

    8. Restart the computer and have a test.

     

    If the issue still exits, please move to the below steps:

     

    In-place Upgrade Installation

    ----------------------------------------- 

    Technically, you won’t lose any data to take an In-place Upgrade Installation. In order to avoid any unexpected problem, I suggest you backup your data before taking In-place Upgrade Installation.

     

    1. Start the computer by using the current Operating System.

    2. Insert the Windows Vista DVD in the computer's DVD drive.

    3. Use one of the following procedures, as appropriate:

        • If Windows automatically detects the DVD, the Install now screen appears.

           Click Install now.

        • If Windows does not automatically detect the DVD, follow these steps:

           a. Click Start, type (Drive: )\setup.exe in the Start Search box, and then click Enter.

    Note: (Drive: ) is the drive letter of the computer's DVD drive.

           b. Click Install now.

    4. When you reach the "Which type of installation do you want?" screen, click Upgrade to upgrade the current operating system to Windows Vista.

     

    Installing and reinstalling Windows

     

    Regards,

     

    Sabrina


    This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Sabrina Shen Wednesday, November 9, 2011 4:12 AM
    Friday, November 4, 2011 9:50 AM

All replies

  • Hi,

    You can take youre hard disk out of you're laptop and buy a IDE to USB or SATA to USB to recovery you're photos.

     


    Microsoft Certified Technology Specialist: SharePoint 2010, Configuring
    • Proposed as answer by Sabrina Shen Friday, November 4, 2011 8:12 AM
    • Marked as answer by Sabrina Shen Wednesday, November 9, 2011 4:12 AM
    Thursday, November 3, 2011 7:35 PM
  • Hi,

     

    Is it able to boot into safe mode?

     

    Is it able to try the following method to troubleshoot the issue?

     

    Startup Repair from the Windows Recovery Environment (WinRE)

    ----------------------------------------

    1. Insert the Windows Vista installation disc into the disc drive, and then start the computer. 

    2. Press a key when the message indicating "Press any key to boot from CD or DVD …". appears.

    3. Select a language, a time and currency, and a keyboard or input method, and then click Next. 

    4. Click Repair your computer. 

    5. In the System Recovery Options dialog box, choose the drive of your Windows installation and click Next. 

    6. At the System Recovery Options Dialog Box, click on Repair your computer.

    7. Click the operating system that you want to repair, and then click Next.

    8. In the System Recovery Options dialog box, click Startup Repair.

     

    Please continue with the following instructions if the above suggestion does not help:

     

    1. Put the Windows Vista installation disc in the disc drive, and then start the computer. 

    2. Press a key when the message indicating "Press any key to boot from CD or DVD …" appears.

    3. Select a language, a time, a currency, and a keyboard or another input method, and then click Next

    4. Click Repair your computer

    5. (Click the operating system that you want to repair), and then click Next

    6. In the System Recovery Options dialog box, click Command Prompt

    7. Type "chkdsk /F C:" (without quotation marks) and click Enter.

    8. Restart the computer and have a test.

     

    If the issue still exits, please move to the below steps:

     

    In-place Upgrade Installation

    ----------------------------------------- 

    Technically, you won’t lose any data to take an In-place Upgrade Installation. In order to avoid any unexpected problem, I suggest you backup your data before taking In-place Upgrade Installation.

     

    1. Start the computer by using the current Operating System.

    2. Insert the Windows Vista DVD in the computer's DVD drive.

    3. Use one of the following procedures, as appropriate:

        • If Windows automatically detects the DVD, the Install now screen appears.

           Click Install now.

        • If Windows does not automatically detect the DVD, follow these steps:

           a. Click Start, type (Drive: )\setup.exe in the Start Search box, and then click Enter.

    Note: (Drive: ) is the drive letter of the computer's DVD drive.

           b. Click Install now.

    4. When you reach the "Which type of installation do you want?" screen, click Upgrade to upgrade the current operating system to Windows Vista.

     

    Installing and reinstalling Windows

     

    Regards,

     

    Sabrina


    This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Sabrina Shen Wednesday, November 9, 2011 4:12 AM
    Friday, November 4, 2011 9:50 AM