• Question

  • Hi everyone,

    My computer is ASUS N61JA(ASUS N61JA specifications) and my operting system is win7 64 bit Ultimate.About two months ago, my computer began to show BSOD with no reason.

    What I have done is googling a little bit and I found out that it might have somthing to do with USB devices, because every single BSOD tells me that the "usbhub.sys" was going crazy. I also found out that someone else had the same problem as I do (A guy who has almost the same problem as me ). I read though the thread but it seems to be unsolved. Hence I can find no case to follow. I have also tried to reinstall my OS twice, but it does not help. 

    I heard that people might need *.dmp files to detect BSOD problems so here they are.

    If you know where the problem is, please let me know, I really appreciate it. 

    • Edited by qiyuan_qiu Monday, February 13, 2012 4:02 AM add info about OS
    Monday, February 13, 2012 4:01 AM


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    *                        Bugcheck Analysis                                    *
    *                                                                             *

    USB Driver bugcheck, first parameter is USB bugcheck code.
    Arg1: 0000000000000008, USBBUGCODE_RESERVED_USBHUB
    Arg2: 0000000000000006, USBHUB_TRAP_FATAL_TIMEOUT
    Arg3: 0000000000000005, TimeoutCode: Timeout_PCE_Suspend_Action3 - PortData->PortSuspendEvent
    Arg4: fffffa800659cb20, TimeoutContext - PortData

    Debugging Details:




    PROCESS_NAME:  System


    LAST_CONTROL_TRANSFER:  from fffff8800449e9ec to fffff80002ed1f00

    fffff880`031cbc18 fffff880`0449e9ec : 00000000`000000fe 00000000`00000008 00000000`00000006 00000000`00000005 : nt!KeBugCheckEx
    fffff880`031cbc20 fffff800`031cb527 : fffffa80`06594050 fffffa80`061adac0 ffffffff`dc3a58a0 fffff800`030755f8 : usbhub!UsbhHubProcessChangeWorker+0xec
    fffff880`031cbc80 fffff800`02edf161 : fffff800`03075500 fffff800`031cb504 fffffa80`03b67040 00000000`00000000 : nt!IopProcessWorkItem+0x23
    fffff880`031cbcb0 fffff800`03175166 : 00000000`00000000 fffffa80`03b67040 00000000`00000080 fffffa80`03b4e740 : nt!ExpWorkerThread+0x111
    fffff880`031cbd40 fffff800`02eb0486 : fffff880`02fd3180 fffffa80`03b67040 fffff880`02fddfc0 00000000`02de7c47 : nt!PspSystemThreadStartup+0x5a
    fffff880`031cbd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


    fffff880`0449e9ec cc              int     3


    SYMBOL_NAME:  usbhub!UsbhHubProcessChangeWorker+ec

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: usbhub

    IMAGE_NAME:  usbhub.sys


    FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec

    BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec

    Followup: MachineOwner


    Bug Check Code 0xFE: http://msdn.microsoft.com/en-us/library/windows/hardware/ff560407(v=VS.85).aspx

    Please proceed like that:

    • Update all possible USB drivers
    • Unplug all USB devices
    • Disable all security softwares you have

    Once done, check results. If this does not help, I would recommend contacting your manufacturer Technical Support for hardware diagnosis.

    You can also contact Microsoft CSS for assistance.

    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.   

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    • Marked as answer by Miya Yao Tuesday, February 21, 2012 4:40 AM
    Monday, February 13, 2012 8:22 PM