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DPM was unable to access the cluster resource group ID 30148 RRS feed

  • Question

  • We recently upgraded from DPM 2007 to DPM 2010, we have a 4TB LUN that is attached to a Windows Server 2008 R2 Storage Server Failover Cluster.

    Here is the relevant view from the Failover Cluster Manager

    http://patton-tech.com/images/People_ClusterVolume.png

    Here is the error message I received for the first time today.

    Affected area: U:\
    Occurred since: 2/28/2011 10:54:51 AM
    Description: DPM could not start a recovery, consistency check, or initial replica creation job for Volume U:\ on people.cluster.soecs.ku.edu for following reason:
     (ID 3170)
     DPM was unable to access the cluster resource group people.cluster.soecs.ku.edu for U:\ of protection group People Server (ID 30148)
     More information
    Recommended action: Verify that the cluster resource group people.cluster.soecs.ku.edu is accessible by using the Cluster Administration console.
     Run configure protection job again...
    Resolution: To dismiss the alert, click below
     Inactivate alert


    Jeffrey S. Patton Assistant Director of IT School of Engineering Computing Services University of Kansas 1520 West 15th Street Lawrence, KS. 66045-7621
    Monday, February 28, 2011 5:09 PM

All replies

  • We recently upgraded from DPM 2007 to DPM 2010, we have a 4TB LUN that is attached to a Windows Server 2008 R2 Storage Server Failover Cluster.


    I followed the guide on Technet http://technet.microsoft.com/en-us/library/ff399097.aspx
    Jeffrey S. Patton Assistant Director of IT School of Engineering Computing Services University of Kansas 1520 West 15th Street Lawrence, KS. 66045-7621
    Monday, February 28, 2011 5:14 PM
  • Hi,

    Please click on the "Run configure protection job again" link in the alert - then try to make a new recovery point. 

     


    Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.
    Monday, February 28, 2011 5:56 PM
    Moderator
  • Hi,

    Please click on the "Run configure protection job again" link in the alert - then try to make a new recovery point. 

     


    Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    I have done that, and it fails immediately.
    Jeffrey S. Patton Assistant Director of IT School of Engineering Computing Services University of Kansas 1520 West 15th Street Lawrence, KS. 66045-7621
    Monday, February 28, 2011 6:44 PM
  •  

    Are all the cluster nodes online ?  It sounds like DPM is having trouble locating the active resource owner.   Have you tried moving the resource group to another node

    On the DPM server, if you open the C:\Program Files\Microsoft DPM\DPM\Temp\MSDPMCurr.errlog - then search down for "Task Diagnostic Information"  (without the quotes) and locate the errors for the last time you tried to run the job, there should be some details about why we could not find the active owner.


    Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.
    Monday, February 28, 2011 7:40 PM
    Moderator
  • Yes, sorry the picture I posted wasn't the full console. There are two nodes on the cluster and they were both online. We would know if they weren't since it's the file server for the entire School, and with over 3,000 users having their documents hosted on it...somebody would gripe ;-)

    I'm not entirely sure this fixed the problem so I'm going to try this again. At the end of the upgrade the article mentioned that if you had a local instance of SQL for DPM2k7 you could uninstall it. What I did was disable the services...in my mind it would seem to be the same thing? Before lunch I started the old SQL instances back up, and now DPM says it can talk to all the servers.

    I have to do a restore, but when I'm done I will disable those SQL instances again, and let it sit for a while and then see what happens.


    Jeffrey S. Patton Assistant Director of IT School of Engineering Computing Services University of Kansas 1520 West 15th Street Lawrence, KS. 66045-7621
    Monday, February 28, 2011 8:21 PM
  • On the DPM server, if you open the C:\Program Files\Microsoft DPM\DPM\Temp\MSDPMCurr.errlog - then search down for "Task Diagnostic Information"  (without the quotes) and locate the errors for the last time you tried to run the job, there should be some details about why we could not find the active owner.


    Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.


    It's a sizeable file, searching from the bottom I think I found the first occurence I'm not entirely sure. Please let me know if you need more info.

    0FC0	05C8	02/28	20:45:25.218	01	TaskInstance.cs(800)		3926B2FE-F830-430C-96F0-AF547D47C04C	WARNING	Task Diagnostic Information - <?xml version="1.0" encoding="utf-16"?>
    0FC0	05C8	02/28	20:45:25.218	01	TaskInstance.cs(800)		3926B2FE-F830-430C-96F0-AF547D47C04C	WARNING	<TaskExecutionContext>
    0FC0	05C8	02/28	20:45:25.218	01	TaskInstance.cs(800)		3926B2FE-F830-430C-96F0-AF547D47C04C	WARNING	 <PrmWriterId>00000000-0000-0000-0000-000000000000</PrmWriterId>
    0FC0	05C8	02/28	20:45:25.218	01	TaskInstance.cs(800)		3926B2FE-F830-430C-96F0-AF547D47C04C	WARNING	 <PrmDatasourceId>73e9434c-dd13-4a69-b6c8-211d06554365</PrmDatasourceId>
    0FC0	05C8	02/28	20:45:25.218	01	TaskInstance.cs(800)		3926B2FE-F830-430C-96F0-AF547D47C04C	WARNING	 <PrmActiveNodeName>people.cluster.soecs.ku.edu</PrmActiveNodeName>
    0FC0	05C8	02/28	20:45:25.218	01	TaskInstance.cs(800)		3926B2FE-F830-430C-96F0-AF547D47C04C	WARNING	 <PrmLogicalReplicaId>f94607a9-527f-45a8-8632-5d71cb2118ac</PrmLogicalReplicaId>
    0FC0	05C8	02/28	20:45:25.218	01	TaskInstance.cs(800)		3926B2FE-F830-430C-96F0-AF547D47C04C	WARNING	 <PrmDatasetId>e9fa0be6-cda4-43a0-bf3b-7a02f0a887d7</PrmDatasetId>
    0FC0	05C8	02/28	20:45:25.218	01	TaskInstance.cs(800)		3926B2FE-F830-430C-96F0-AF547D47C04C	WARNING	 <PrmPhysicalReplicaId>1fd18240-1d02-4f3a-9118-b0368da97c02</PrmPhysicalReplicaId>
    0FC0	05C8	02/28	20:45:25.218	01	TaskInstance.cs(800)		3926B2FE-F830-430C-96F0-AF547D47C04C	WARNING	 <PrmReplicaValidity>Invalid</PrmReplicaValidity>
    0FC0	05C8	02/28	20:45:25.218	01	TaskInstance.cs(800)		3926B2FE-F830-430C-96F0-AF547D47C04C	WARNING	 <PrmReplicaStatus>Idle</PrmReplicaStatus>
    0FC0	05C8	02/28	20:45:25.218	01	TaskInstance.cs(800)		3926B2FE-F830-430C-96F0-AF547D47C04C	WARNING	 <PrmOwnerLockId>00000000-0000-0000-0000-000000000000</PrmOwnerLockId>
    0FC0	05C8	02/28	20:45:25.218	01	TaskInstance.cs(800)		3926B2FE-F830-430C-96F0-AF547D47C04C	WARNING	 <TEVerb>DeltaReplicate</TEVerb>
    0FC0	05C8	02/28	20:45:25.218	01	TaskInstance.cs(800)		3926B2FE-F830-430C-96F0-AF547D47C04C	WARNING	 <TEErrorState>Backup.CheckConcurrency.PassThroughState</TEErrorState>
    0FC0	05C8	02/28	20:45:25.218	01	TaskInstance.cs(800)		3926B2FE-F830-430C-96F0-AF547D47C04C	WARNING	 <TEErrorDetails>&lt;?xml version="1.0" encoding="utf-16"?&gt;
    0FC0	05C8	02/28	20:45:25.218	01	TaskInstance.cs(800)		3926B2FE-F830-430C-96F0-AF547D47C04C	WARNING	&lt;q1:ErrorInfo ErrorCode="30184" DetailedCode="0" DetailedSource="0" ExceptionDetails="" xmlns:q1="http://schemas.microsoft.com/2003/dls/GenericAgentStatus.xsd"&gt;
    0FC0	05C8	02/28	20:45:25.218	01	TaskInstance.cs(800)		3926B2FE-F830-430C-96F0-AF547D47C04C	WARNING	 &lt;q1:Parameter Name="datasourceid" Value="73e9434c-dd13-4a69-b6c8-211d06554365" /&gt;
    0FC0	05C8	02/28	20:45:25.218	01	TaskInstance.cs(800)		3926B2FE-F830-430C-96F0-AF547D47C04C	WARNING	 &lt;q1:Parameter Name="datasourcename" Value="U:\" /&gt;
    0FC0	05C8	02/28	20:45:25.218	01	TaskInstance.cs(800)		3926B2FE-F830-430C-96F0-AF547D47C04C	WARNING	 &lt;q1:Parameter Name="protectedgroup" Value="People Server" /&gt;
    0FC0	05C8	02/28	20:45:25.218	01	TaskInstance.cs(800)		3926B2FE-F830-430C-96F0-AF547D47C04C	WARNING	 &lt;q1:Parameter Name="servername" Value="people.cluster.soecs.ku.edu" /&gt;
    0FC0	05C8	02/28	20:45:25.218	01	TaskInstance.cs(800)		3926B2FE-F830-430C-96F0-AF547D47C04C	WARNING	&lt;/q1:ErrorInfo&gt;</TEErrorDetails>
    0FC0	05C8	02/28	20:45:25.218	01	TaskInstance.cs(800)		3926B2FE-F830-430C-96F0-AF547D47C04C	WARNING	</TaskExecutionContext>
    0FC0	05C8	02/28	20:45:25.219	02	EventManager.cs(88)		3926B2FE-F830-430C-96F0-AF547D47C04C	NORMAL	Publishing event from TaskInstance.cs(825): TaskStop, [TaskID=3926b2fe-f830-430c-96f0-af547d47c04c]
    0FC0	05C8	02/28	20:45:25.221	01	TaskExecutor.cs(843)		3926B2FE-F830-430C-96F0-AF547D47C04C	FATAL	Task stopped (state=Failed, error=PrmConfigureProtectionNeeded; 0; None), search "Task Diagnostic Information" for details.

     


    Jeffrey S. Patton Assistant Director of IT School of Engineering Computing Services University of Kansas 1520 West 15th Street Lawrence, KS. 66045-7621
    Monday, February 28, 2011 8:55 PM
  • Ok -  don't see the correlation with the disabled DPM 2007 SQL 2005 services either, and the diagnostic information alone did not contain the details I was looking for. Should the problem resurface, please let me know and I'll probably need to get the entire log file from you.
    Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.
    Monday, February 28, 2011 9:46 PM
    Moderator
  • The problem has not shown up again, I'm going to assume that it was something transient.

    Thanks for your time


    Jeffrey S. Patton Assistant Director of IT School of Engineering Computing Services University of Kansas 1520 West 15th Street Lawrence, KS. 66045-7621
    • Proposed as answer by ArunKumar M Friday, March 11, 2011 10:09 AM
    Tuesday, March 1, 2011 3:33 PM