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Windows 7 / Server 2003 Roaming profile synchronization error at logoff (ntuser.pol) RRS feed

  • Question

  • Hi all,

    I have implemented Roaming Profiles for a few test users on Windows 7 PC's (Windows Server 2003) and everything is working well aside from one error I'm seeing at logoff ('Your roaming user profile was not completely synchronized.  See the event log for details or contact your administrator.')

    The event log reveals event ID's 1504 and 1509.  1504 is flagging the fact that Windows cannot update the roaming profile completely.  1509 shows the following:

    'Windows cannot copy file C:\Users\jtest\ntuser.pol to location \\server\Profiles$\jtest.V2\ntuser.pol.  This error may be caused by network problems or insufficient security rights.

    DETAIL - Cannot create a file when that file already exists.

    Other observations:

    • This issue occurs with all test users upon each logoff attempt except for the very first logoff, where there is no network share copy of ntuser.pol to get in the way.
    • Prior to logoff, the network share copy of ntuser.pol has an older timestamp than the local copy.  This is not a cause or symptom but it leads me to believe updating the network copy of the file at logoff is normal/required behavior.
    • If I delete the network share copy of ntuser.pol prior to logoff the error does not occur.  I don't suspect file permissions are the cause since I used the same user having difficulty logging off to delete the network share copy of the file.
    • ntuser.dat has no problem overwriting itself upon logoff.
    • I was able to repeat the problem with two windows 7 clients.

    I've been all over the usual suspects (i.e. group policies affecting roaming profiles, file/folder permissions, installed every hotfix relating to roaming profiles and folder redirection, and googled every keyword) and came up empty.  I confirmed offline caching for the profile share is disabled.

    Does anyone know what may be going on here?  I'd greatly appreciate a point in the right direction.  Thanks in advance.

    Wednesday, April 9, 2014 1:01 AM

Answers

  • You say you installed every hotfix relating to roaming profiles and folder redirection?  Try uninstalling KB2918893 then.

    • Marked as answer by JasontheITguy Tuesday, October 21, 2014 12:01 AM
    Friday, May 2, 2014 5:34 PM

All replies

  • Hi, check to be sure the antivirus did not actually block the .pol's file creation

    Regards, Philippe

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    Wednesday, April 9, 2014 1:10 AM
  • Hi Philippe,

    I had high hopes you were right and the server A/V was blocking the overwrite but I saw no change after disabling it.  Thanks for the reply though.

    Wednesday, April 9, 2014 4:29 AM
  • You say you installed every hotfix relating to roaming profiles and folder redirection?  Try uninstalling KB2918893 then.

    • Marked as answer by JasontheITguy Tuesday, October 21, 2014 12:01 AM
    Friday, May 2, 2014 5:34 PM
  • You could too run a process monitor to watch what happen. With filter you can easilly configure it on the server to not log everything except read|write on the profile.

    Regards, Philippe

    Don't forget to mark as answer or vote as helpful to help identify good information. ( linkedin endorsement never hurt too :o) )

    Answer an interesting question ? Create a wiki article about it!

    Saturday, May 3, 2014 2:30 AM
  • Hi Jason,

    Did you get anywhere with this? We are having a very similar problem with roaming profiles in Windows 8.

    Paul.
    Tuesday, October 14, 2014 7:14 PM
  • Hi Jason,

    Did you get anywhere with this? We are having a very similar problem with roaming profiles in Windows 8.

    Paul.
    Yes, we did...uninstalling KB2918893 did the trick.
    Tuesday, October 21, 2014 12:02 AM