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windows explorer always crash when opening folders RRS feed

  • Question

  • Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d672ee4
    Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
    Exception code: 0xc0000005
    Fault offset: 0x00000000000532d0
    Faulting process id: 0x%9
    Faulting application start time: 0x%10
    Faulting application path: %11
    Faulting module path: %12
    Report Id: %13
    Wednesday, April 18, 2012 12:30 PM

Answers

  • Here are a few things to check out:

    1. You have to try, by a process of elimination, to find which program is causing it to crash. Go to Control Panel > All Control Panel Items > Problems Reports and Solutions and search for the exact date when it started.

    Now go to Control Panel > All Control Panel Items > Programs and Features and search for programs with an ’Installed Date’ just before the crash date(s) above. If the installed date is missing in the display, right-click the Name bar and select Installed On.

    2. Look in the Action Center for any issues. Go to Control Panel > All Control Panel Items > Action Center or right-click the icon in the Notification Area (bottom right of screen). In the main window, click the drop-down arrow to the right of Maintenance where you can select View Reliability History. In View Reliability History, right-click on any Windows Explorer errors and View technical details, which may be of help.

    Also, at the bottom, click View All Problem reports and Check for Solutions.

    3. If the above doesn’t help, the problem is sometimes caused by a third-party extension. ShellExView can be useful to see which shell extensions have been introduced into Explorer. Read about it then scroll down near to the bottom to download the x86 (32-bit) or x64 (64-bit) version here http://www.nirsoft.net/utils/shexview.html

    When you run it, click on the column labelled Company to alphabetically sequence the entries. You have to assume that the Microsoft entries are bona fide, so concentrate on the third-party entries. Is there anything listed that is either unnecessary or unknown? If so, highlight it and click the red spot (top left) to disable it. There shouldn’t be too many of them but you may find it easier to disable them all, then re-enable them (green spot) one at a time and try Explorer until the culprit is found.

    • Proposed as answer by tracycai Monday, April 23, 2012 7:45 AM
    • Marked as answer by Sabrina Shen Monday, April 30, 2012 6:28 AM
    Wednesday, April 18, 2012 1:18 PM