what can i do about this error


  • what is this error and what can I do about it nd why does it keep doing it?

    Also I have had this problem for about 2 weeks it keeps closing some of my games down after about 40mins then it sounds like its shutting off but lock up. Also when its locked up it is completely blank on the screen it doesn't show any message to say its shutting down and why its shutting down.

    This has happened 8 times now I have tried to browse for answers and tried clean boot,reinstalling graphics drivers and uninstalling programs I don't use but makes no difference really.

    Saturday, July 13, 2013 9:34 PM

All replies

  • Hi,

    Whether any error message received when this issue occurred?

    Use the System File Checker tool to scan the system file. Also, perform a system restore to see whether it works.


    Vincent Wang
    TechNet Community Support

    Monday, July 15, 2013 8:32 AM
  • I obviously  didn't post the error message lol

    My machine keeps crashing on any games I play it got infected with malware and it was supposedly removed but it keeps acting like its turning off and then locks up my dad thinks uninstalling things can help and rebooting etc.

    Nothings worked it has this message pop up when I restart the system

    problem signature

    problem event name: Blue screen

    OS version: 6.1.7601.

    Locale ID: 2057

    that's not the whole message I didn't manage to write the rest down.

    Monday, July 15, 2013 10:03 PM
  • I'd suggest you take your computer to a shop where you can pay a specialist to fix the problem.

    Al Dunbar -- remember to 'mark or propose as answer' or 'vote as helpful' as appropriate.

    Monday, July 15, 2013 10:36 PM
  • that's not actually helpful it would cost £45 per hour or something for a computer specialist in the uk which cost way too much and how do I rate things as helpful unhelpful etc?
    Tuesday, July 16, 2013 9:55 AM
  • we'll see how unhelpful my comment was when you eventually resolve the problem yourself as a result of other people's input here.

    But here is an even more helpful comment from me: I do not think anyone here will be able to diagnose your problem remotely without a lot more information than you have given. Like: what games? what malware? when was this malware detected? when was it supposedly removed? who removed it? what methods did they employ to remove it? what protections have been put in place to prevent a re-infection?

    Asking for help with a problem such as that without giving, at the very least, the above information would be like me saying my car doesn't work and expecting someone to tell me how to fix it.

    Please don't take my comments as sarcasm or disrespectful of you. My first suggestion was likely the best one you will get in terms of the quality (and speed) of the result. When I made it I was completely unaware of your financial situation, but even if I had been, I would have been remiss not to advise you of the "best" solution.

    I really do hope you are able to resolve your problem, and if further information you supply suggests to me some other possible fix, I will most certainly comment further.

    Al Dunbar -- remember to 'mark or propose as answer' or 'vote as helpful' as appropriate.

    Thursday, July 18, 2013 5:03 PM
  • You more than likely do not have enough memory to run the actions while the game s going down that is why it shuts off or your graphics card could be going out also. More than likely a memory issue. Also if you ggogle the error message you will find out the meaning of it. Hope this helps.
    Thursday, July 18, 2013 5:08 PM
  • I agree this could be related to a memory issue. But I would suspect a memory failure rather than just insufficient memory. The OP said that the problem has been ongoing for two weeks, which implies that it was not an issue prior to that. So unless he reduced the amount of memory or added somethign that consumed more memory, I don't see how it could be a simple "not enough memory" issue.

    I had problems with a computer a few years ago, though not quite the same as your problems. Thinking it might have been a memory problem, I downloaded memtest (, ran it, and it confirmed that the memory was bad. After replacing it, the computer worked perfectly.

    Here is a list of the five top memory testing packages, with memtest listed at the top:

    Al Dunbar -- remember to 'mark or propose as answer' or 'vote as helpful' as appropriate.

    Thursday, July 18, 2013 5:52 PM
  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm
    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Blue Screen View & Who Crashed are often wrong and should only be used in an emergency

    Wanikiya & Dyami--Team Zigzag

    Thursday, July 18, 2013 6:56 PM
  • I was playing games like age of empires 3 asian dynasties online when it first happened I also play games like total war shogun 2,medieval,medieval 2 kingdoms and other content for those games called mods like third age total war,stainless steel etc.

    I had rome total war and rome total war barbarian invasion as well as empire total war and a few others.

    I used anti virus software like AVG free and I used malware bytes I picked up the virus about 1 or 2 weeks ago got some viruses removed spybot search and destroy picked a few up as well.

    I am not sure what type of malware or how long ago I picked it up maybe about 2 months ago but I picked it up when watching a rugby match online it told me I had to pay loads of money online or something to unlock the computer but I didn't.

    I have been uninstalling things running scans using anti virus software such as Microsoft security essentials which is my anti virus with malware bytes made no difference still kept crashing.

    removed all the games now as I think reinstalling windows is only hope or I get a new system.

    I have 4gb of RAM and I think I got about 2GB memory on video card should be enough to run the games.

    Thursday, July 18, 2013 7:27 PM
  • I tried this memtest and it crashed and it said blue screen error and shut itself down so I restarted it normally and im onna have to reinstall windows or im getting new pc which is what I wanna do but if I reinstall windows I could be saving myself some money.
    Thursday, July 18, 2013 8:46 PM
  • i have reinstalled windows 7 and the game shogun 2 was working but sadly its made no difference my system still crashes when I play a game and does it when its idle no chance it will work right.

    I want a new one anyway for gaming.

    • Edited by samuel32_826 Sunday, July 21, 2013 5:39 PM problem not solved
    Friday, July 19, 2013 6:14 PM