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Outlook desktop not working, but owa works fine RRS feed

  • Question

  • It looks like every 3 to 4 weeks , outlook desktop stops sending/receiving email, but we can send/receive email thru owa. After rebooting the server, it works for awhile.
    Friday, May 11, 2018 9:42 AM

All replies

  • What version of Outlook?  What version, service pack, update rollup and/or cumulative update of Exchange Server?

    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!

    Friday, May 11, 2018 5:58 PM
    Moderator
    • Also is this for all Outlook installations or just one machine?
    • What version of Exchange
    • Have you checked the APPLICATION EVENT  LOG on the Exchange server to see if there are any events triggered when this occurs?

    Search, Recover, Export Mailboxes, Folders, Email, Contacts, Calendars, Tasks, etc. from Offline Exchange Databases (EDBs), On-Premise Exchange Servers and Office 365. Migrate/Recover direct from any offline EDB into any On-Premises Exchange Server, even cross version i.e. 2003 → 2007 → 2010 →2013 → 2016 → Office 365 with Lucid8's DigiScope

    Friday, May 11, 2018 6:01 PM
  • Outlook 2013

    Exchange 2007 Version 08.03.0485.001

    Version 8.3.83.6

    Update Rollup 21 SP3  (KB3184711)

    Saturday, May 12, 2018 11:01 PM
  • I am not surprised that Outlook 2016 isn't working since Exchange 2007 is well out of support now.  I think it might be about time for you to upgrade.

    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!

    Sunday, May 13, 2018 12:05 AM
    Moderator
  • Ed he is using Outlook 2013

    Crosslane check out this article https://social.technet.microsoft.com/Forums/ie/en-US/d42f32d4-fb38-4d4e-9a72-f229d2b852eb/outlook-2013-randomly-loses-connection-to-exchange-2007-server?forum=officeitpro


    Search, Recover, Export Mailboxes, Folders, Email, Contacts, Calendars, Tasks, etc. from Offline Exchange Databases (EDBs), On-Premise Exchange Servers and Office 365. Migrate/Recover direct from any offline EDB into any On-Premises Exchange Server, even cross version i.e. 2003 → 2007 → 2010 →2013 → 2016 → Office 365 with Lucid8's DigiScope

    Sunday, May 13, 2018 2:05 AM