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  • Question

  • Hi

    I have clicked on unsafe file in the web, unfortunately after that this message appears when iwant to turn on my security center, when I wans to check the services, a message appears that says one or more activex control not running ... same problem with my Antivirus Bitdefender, it also not work and says one or more activex control ... try to use online scaner and failed running all of them,

    Please help what can I do,

    Thanks

    Friday, December 17, 2010 3:08 PM

Answers

  • I think that the best way to proceed is to restore your system state using a restore point that dates before the appearance of your problem.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

     

     

    • Marked as answer by Sabrina Shen Thursday, December 23, 2010 3:18 AM
    Friday, December 17, 2010 3:29 PM
  • Hi,

     

    First, please go to restore the computer to the point which the issue did not occur as Mr X suggested.

     

    Actually, the officially recommended method is still to format and re-install the compromised computer from a known good build (i.e. operating system CD + all security patches while disconnected from the network). For more information on hacking, please see these links:

     

    Help: I Got Hacked. Now What Do I Do?

    http://www.microsoft.com/technet/community/columns/secmgmt/sm0504.mspx

     

    Help: I Got Hacked. Now What Do I Do? Part II

    http://www.microsoft.com/technet/community/columns/secmgmt/sm0704.mspx

     

    How A Criminal Might Infiltrate Your Network

    http://www.microsoft.com/technet/technetmag/issues/2005/01/AnatomyofaHack/default.aspx

     

    Malicious Software Removal Tool

    http://www.microsoft.com/security/malwareremove/default.mspx

     

    The Day After: Your First Reponse To A Security Breach

    http://www.microsoft.com/technet/technetmag/issues/2005/01/IncidentResponse

     

    You can also contact your antivirus vendor for assistance with identifying or removing virus or worm infections. If you need more help with virus-related issues, contact Microsoft Product Support Services.

     

    For information about Security updates, visit the Microsoft Virus Solution and Security Center for resources and tools to keep your PC safe and healthy. If you are having issues with installing the update itself, visit Support for Microsoft Update for resources and tools to keep your PC updated with the latest updates.

     

    I hope this helps. Thank you for your time and cooperation!

     

    (Please note that the newsgroups are staffed weekdays by Microsoft Support professionals to answer your non-urgent, break/fix systems and applications questions. Our goal is to provide 24 hour response to all questions. If this response time does not meet your needs, please contact Customer Service and Support (CSS) for more immediate assistance. For more information on available CSS services, please click here: http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607.)

     

    Regards,

     

    Sabrina


    This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Sabrina Shen Thursday, December 23, 2010 3:18 AM
    • Edited by Sabrina Shen Friday, April 6, 2012 3:59 AM PCSafety Center update
    Monday, December 20, 2010 8:44 AM

All replies

  • I think that the best way to proceed is to restore your system state using a restore point that dates before the appearance of your problem.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

     

     

    • Marked as answer by Sabrina Shen Thursday, December 23, 2010 3:18 AM
    Friday, December 17, 2010 3:29 PM
  • Hi,

     

    First, please go to restore the computer to the point which the issue did not occur as Mr X suggested.

     

    Actually, the officially recommended method is still to format and re-install the compromised computer from a known good build (i.e. operating system CD + all security patches while disconnected from the network). For more information on hacking, please see these links:

     

    Help: I Got Hacked. Now What Do I Do?

    http://www.microsoft.com/technet/community/columns/secmgmt/sm0504.mspx

     

    Help: I Got Hacked. Now What Do I Do? Part II

    http://www.microsoft.com/technet/community/columns/secmgmt/sm0704.mspx

     

    How A Criminal Might Infiltrate Your Network

    http://www.microsoft.com/technet/technetmag/issues/2005/01/AnatomyofaHack/default.aspx

     

    Malicious Software Removal Tool

    http://www.microsoft.com/security/malwareremove/default.mspx

     

    The Day After: Your First Reponse To A Security Breach

    http://www.microsoft.com/technet/technetmag/issues/2005/01/IncidentResponse

     

    You can also contact your antivirus vendor for assistance with identifying or removing virus or worm infections. If you need more help with virus-related issues, contact Microsoft Product Support Services.

     

    For information about Security updates, visit the Microsoft Virus Solution and Security Center for resources and tools to keep your PC safe and healthy. If you are having issues with installing the update itself, visit Support for Microsoft Update for resources and tools to keep your PC updated with the latest updates.

     

    I hope this helps. Thank you for your time and cooperation!

     

    (Please note that the newsgroups are staffed weekdays by Microsoft Support professionals to answer your non-urgent, break/fix systems and applications questions. Our goal is to provide 24 hour response to all questions. If this response time does not meet your needs, please contact Customer Service and Support (CSS) for more immediate assistance. For more information on available CSS services, please click here: http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607.)

     

    Regards,

     

    Sabrina


    This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Sabrina Shen Thursday, December 23, 2010 3:18 AM
    • Edited by Sabrina Shen Friday, April 6, 2012 3:59 AM PCSafety Center update
    Monday, December 20, 2010 8:44 AM