locked
Office 2016 Error RRS feed

  • Question

  • A couple days after installing, user has issue opening Outlook and finding the profile we configured.

    This is from the error log.  Any direction would be appreciated.

    Faulting application name: OUTLOOK.EXE, version: 16.0.9001.2138, time stamp: 0x5a6693ea
    
    Faulting module name: ntdll.dll, version: 6.1.7601.23915, time stamp: 0x59b94a16
    Exception code: 0xc0000005
    Fault offset: 0x0004eb23
    Faulting process id: 0x1994
    Faulting application start time: 0x01d39eae754bd022
    Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE
    Faulting module path: C:\Windows\SysWOW64\ntdll.dll
    Report Id: c4b14ef4-0aa1-11e8-83aa-24be050c0afb

    Monday, February 5, 2018 7:58 PM

All replies

  • Hi Immeron,

    Did you try to repair Office 2016 from the control panel /program and features?

    https://www.companionlink.com/support/kb/Repair/Re-install_Outlook_2003,_2007,_2010,_2013,_2016

    Regards

    Simon


    If you find that my post has answered your question, please mark it as the answer. If you find my post to be helpful in anyway, please click vote as helpful. Regards Simon


    • Edited by Simon.Rech Monday, February 5, 2018 10:25 PM
    Monday, February 5, 2018 10:24 PM
  • Hi Immeron,

    >> user has issue opening Outlook and finding the profile we configured.

    Is there any error message when the problem occurs?
    Does this issue affect all users in the environment?

    Please try to start Outlook in safe mode (Press Win + R, type "outlook /safe", press Enter.) and check the result.

    If it only happens to one particular user, please try create a new profile and check if the issue can be fixed. 

    Any updates, please feel free to post back. 

    Best regards,
    Yuki Sun


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Tuesday, February 6, 2018 7:19 AM