locked
Office 2016 Error RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    A couple days after installing, user has issue opening Outlook and finding the profile we configured.

    This is from the error log.  Any direction would be appreciated.

    Faulting application name: OUTLOOK.EXE, version: 16.0.9001.2138, time stamp: 0x5a6693ea

    Faulting module name: ntdll.dll, version: 6.1.7601.23915, time stamp: 0x59b94a16

    Exception code: 0xc0000005

    Fault offset: 0x0004eb23

    Faulting process id: 0x1994

    Faulting application start time: 0x01d39eae754bd022

    Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE

    Faulting module path: C:\Windows\SysWOW64\ntdll.dll

    Report Id: c4b14ef4-0aa1-11e8-83aa-24be050c0afb

    Monday, February 5, 2018 7:58 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi Immeron,

    Did you try to repair Office 2016 from the control panel /program and features?

    https://www.companionlink.com/support/kb/Repair/Re-install_Outlook_2003,_2007,_2010,_2013,_2016

    Regards

    Simon

    If you find that my post has answered your question, please mark it as the answer. If you find my post to be helpful in anyway, please click vote as helpful. Regards Simon


    • Edited by Simon.Rech Monday, February 5, 2018 10:25 PM
    Monday, February 5, 2018 10:24 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi Immeron,

    >> user has issue opening Outlook and finding the profile we configured.

    Is there any error message when the problem occurs?
    Does this issue affect all users in the environment?

    Please try to start Outlook in safe mode (Press Win + R, type "outlook /safe", press Enter.) and check the result.

    If it only happens to one particular user, please try create a new profile and check if the issue can be fixed. 

    Any updates, please feel free to post back. 

    Best regards,
    Yuki Sun

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Tuesday, February 6, 2018 7:19 AM