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Outlook Pictures disappearing RRS feed

  • Question

  • I am in an Enterprise domain, single domain single forest, multiple geographical sites, multiplied by two air-gapped networks.

    In one network I have Exchange 2k7; the other is 2010.

    I have script-uploaded  in two different ways pictures in the GALs through the ExchangeShell, leaving the picks in the Root of the servers.

    I verified through ADSI editor that the "tumbnailPhoto" was populated: both networks OK! Pictures were displaying in the GAL.

    This is every afternoon.

    When I come back in the morning pictures are gone; no more "thumbnailPhoto", no more pictures.

    Any idea?

    Thanks,

    Chris

    Tuesday, April 23, 2013 12:57 PM

All replies

  • On Tue, 23 Apr 2013 12:57:28 +0000, Xn1Pl2 wrote:
     
    >
    >
    >I am in an Enterprise domain, single domain single forest, multiple geographical sites, multiplied by two air-gapped networks.
    >
    >In one network I have Exchange 2k7; the other is 2010.
    >
    >I have script-uploaded in two different ways pictures in the GALs through the ExchangeShell, leaving the picks in the Root of the servers.
    >
    >I verified through ADSI editor that the "tumbnailPhoto" was populated: both networks OK! Pictures were displaying in the GAL.
    >
    >This is every afternoon.
    >
    >When I come back in the morning pictures are gone; no more "thumbnailPhoto", no more pictures.
     
    If the attribute is no longer populated with data then you have
    something running that's removing it. It isn't the AD -- unless your
    replication isn't working properly.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Wednesday, April 24, 2013 1:29 AM
  • Thanks Rich.

    Now the matter is to find what is deleting them.

    As a note, there are other Exchange sites that have successfully uploaded pictures without seeing them removed; other who have seen some disappearing and then, after another upload, staying, and then us :-(( .

    So this something is working at Enterprise level, across sites.

    Chris


    Christian P.

    Wednesday, April 24, 2013 6:24 AM
  • On Wed, 24 Apr 2013 06:24:40 +0000, Xn1Pl2 wrote:
     
    >
    >
    >Thanks Rich.
    >
    >Now the matter is to find what is deleting them.
     
    You might look into auding changes on the DCs.
     
     
    >As a note, there are other Exchange sites that have successfully uploaded pictures without seeing them removed; other who have seen some disappearing and then, after another upload, staying, and then us :-(( .
    >So this something is working at Enterprise level, across sites.
     
    If you have only one AD domain in your forest then the changes will
    replicate to all DCs regardless of the AD site.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Thursday, April 25, 2013 1:37 AM

  • You might look into auding changes on the DCs.
     

    If you mean Auditing, would you please guide to specify the auditing changes of the specific object?

      
    If you have only one AD domain in your forest then the changes will
    replicate to all DCs regardless of the AD site.
     

    Yes, but despite this, it doesn't keep them overnight (as I said, just ours and some others, not all).

    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP


    Christian P.

    Monday, April 29, 2013 4:04 PM
  • On Mon, 29 Apr 2013 16:04:02 +0000, Xn1Pl2 wrote:
     
    >>You might look into auding changes on the DCs.
    >
    >
    >
    >If you mean Auditing, would you please guide to specify the auditing changes of the specific object?
     
    http://technet.microsoft.com/en-us/library/cc731764(v=ws.10).aspx
     
     
    >>If you have only one AD domain in your forest then the changes will replicate to all DCs regardless of the AD site.
    >
    >
    >
    >Yes, but despite this, it doesn't keep them overnight (as I said, just ours and some others, not all).
     
    Your description of the problem certainly made it sound as if the
    problem was related to AD replication. But you still didn't answer the
    question about how many AD domains you had in your AD forest. If you
    have only one then the changes will (or should) be replicated to all
    of them.
     
    If you're trying to say that the property of only some user objects is
    being modified and that the modification appears on all DCs then that
    wasn't clear in your description. You made it appear as if the
    modification was made in only one DC and not replicated to te oters.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Tuesday, April 30, 2013 3:43 AM
  • Rich, I have answered to your comment, but I see the answer didn't appear.

    >But you still didn't answer the question about how many AD domains you had in your AD forest.

    From the first line of my original query:

    >I am in an Enterprise domain, single domain single forest, multiple geographical sites, multiplied by two air-gapped networks.

    As you wrote:

    >You made it appear as if the modification was made in only one DC and not replicated to the others.

    Ok, if it wasn't clear: being in an Enterprise, replication occurs between servers (I wasn't aware of Enterprises with no replication between DCs.).

    The issue remains: when uploading pictures, they go away overnight. Other sites within the Enterprise don't experience this issue.

    C.


    Christian P.

    Monday, May 6, 2013 1:52 PM
  • Upload a photo to the thumbnailPhoto attribute while connected to a specific DC.  Then, go back and check that DC every hour or two to see if the thumbnailPhoto is still there.

    If the photo is truly disappearing, can you make a change to a phone number on the same DC and see if the phone number change gets "un-done" later?

    The thumbnailPhoto is not usually used by any other applications since it is an octet data type rather than a typical unicode string.

    Do you have some version of SharePoint in place that might be trying to sync phone numbers?


    Jim McBee - Blog - http://mostlyexchange.blogspot.com

    Monday, May 6, 2013 10:26 PM
  • On Mon, 6 May 2013 13:52:42 +0000, Xn1Pl2 wrote:
     
    >
    >
    >Rich, I have answered to your comment, but I see the answer didn't appear.
    >
    >>But you still didn't answer the question about how many AD domains you had in your AD forest.
    >
    >From the first line of my original query:
    >
    >>I am in an Enterprise domain, single domain single forest, multiple geographical sites, multiplied by two air-gapped networks.
    >
    >As you wrote:
    >
    >>You made it appear as if the modification was made in only one DC and not replicated to the others.
    >
    >Ok, if it wasn't clear: being in an Enterprise, replication occurs between servers (I wasn't aware of Enterprises with no replication between DCs.).
    >
    >The issue remains: when uploading pictures, they go away overnight. Other sites within the Enterprise don't experience this issue.
     
    Since you share a common set of objects and properties within a single
    domain I don't see where the "sites" come into play.
     
    If object "A" has a value present in property "B" I'd expect to see
    that same value in any copy of object "A" on every DC in the forest.
     
    If you see differences between the directories between, or even
    within, AD sites you have a directory replication problem.
     
    On the other hand, if you see the same value (or no value at all) or
    property "B" on object "A" then "sites" and replication aren't your
    problem.
     
    Perhaps you organize your AD into Organizational Units based on
    geographic location and you really mean "OU" when you say "site"?
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Tuesday, May 7, 2013 1:56 AM